Subject: Missing items / Refund approval// 6478403630
From: Apoorv Joshi <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Algaili Ahmed <[email-masked]>, Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Fri, 21 Aug 2020 00:54:50 -0700 (MST)

Hi Jessie, 

Kindly advise if there is any update on the below. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Algaili Ahmed" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Wednesday, 5 August, 2020 14:57:00 
Subject: Missing items / Refund approval// 6478403630 

Hi Team 

Problem Statement : Missing item / Refund approval 

Order Date : 06-Apr-2020 

Order ID: 6478403630 

Tracking IDs : 290085659868, S000859436520, 290084140114 

Issue Description : Issue Description: Customer placed order for 12 items but as per the customer he has only received 7 items, Under the consignment details we can see that all 12 items 

has been Delivered from our side. 

The customer complaint: 5 item out of 12 are missing. 

The missing items are: 

162379403 - - Juniors Printed Sleepsuit with Long Sleeves - SAR 82 (quantity 1) 
162042640 - - Juniors Printed Sleeveless Bodysuit with Round Neck - Set of 7 - SAR 77 (quantity 1) 
161660287 - - Printed Maxi Dress with Tie Ups and Side - SAR 48 (quantity 1) 
160472455 - - High Waist Shaping Briefs - SAR 40 (quantity 1) 
159815466 - - Munchkin Cup with Straw - 207 ml - SAR 33 (quantity 1) 

The cost of missing items: SAR 280 

Case history : The customer reached out to us on 5th of May 2020 and since then the issue was escalated to WH but no action has been taken. 

Customer's history : The customer's first order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Best Regards, 
Algaily. 

From: "Shakeeb Arsalan" <[email-masked]> 
To: "Arish Laila" <[email-masked]>, "Jed Conlocops2" <[email-masked]>, "ramesh gottimukkala" <[email-masked]>, "sree adhikessavan" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Algaili Ahmed" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Saturday, 27 June, 2020 21:08:59 
Subject: Re: Missing items// 6478403630 

Hi Team, 

Kindly assist regarding the following concern. 

Regards 
Shakeeb 

From: "Algaili Ahmed" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Seeta Seeta" <[email-masked]> 
Sent: Monday, 22 June, 2020 17:52:05 
Subject: Missing items// 6478403630 

Hi Team, 

Problem Statement: Missing items 
Order Date : 06/04/2020 
Order ID: 6478403630 
Tracking ID: 290085659868 
Assistance Required: Need missing item 

Issue Description: Customer placed order for 12 items but as per the customer he has only received 6 items, Under the consignment details we can see that all 12 items has been Delivered from our side. 

The missing items are: 
162379403 - - Juniors Printed Sleepsuit with Long Sleeves - SAR 82 (quantity 1) 
162042640 - - Juniors Printed Sleeveless Bodysuit with Round Neck - Set of 7 - SAR 77 (quantity 1) 
161660287 - - Printed Maxi Dress with Tie Ups and Side - SAR 120 (quantity 1) 
160472455 - - High Waist Shaping Briefs - SAR 40 (quantity 1) 
159815466 - - Munchkin Cup with Straw - 207 ml - SAR 45 (quantity 1) 

Regards, 
Algaily.