Subject: Not shipped order / Refund approval// 8377744594
From: Algaili Ahmed <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Seeta Seeta <[email-masked]>
Date: Thu, 20 Aug 2020 23:46:35 -0700 (MST)

Hi Team, 

Problem Statement: Not shipped order / Refund approval. 

Order Date: Apr 14, 2020 

Order ID: 8377744594 

Tracking ID: Not generated 

Total Price: KWD 8.11 

Issue Description: The Customer placed the order on Apr 14, 2020, and it is pending since then, the issue was escalated to WH and the order was updated on the manual refund 

the sheet as a result of exceeding the frame delivery time, However till now the refund has not been initiated. 

Case history: The customer reached out to us on the 9th of May and then the issue later one was added to the manual refund sheet but no action has been taken. 

Customer's history: the customer's first order with us. 

Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Best Regards, 
Algaily.