Subject: Late Shipping - Ticket ID 1361041
From: Nikhil Bishnoi <[email-masked]>
To: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Cc: Nikhil Bishnoi <[email-masked]>
Date: Thu, 20 Aug 2020 22:57:38 -0700 (MST)

Dear Team, 

Problem Statement: Late Shipping 
Order Date : 11/07/2020 
Order ID: 7692025049 
Tracking ID: 45443053121 

Issue Description: As per the Hybris the shipment is shipped on 27/07/2020, but as per the online tracking the shipment is not handed over to Aramex team. 

Please find attached Aramex confirmation that the shipment was not picked by them, 

The customer has placed her 1st order with us. The customer contacted us on Aug 08, and the same has been escalated to WH but there is no response. 

Kindly assist. 

Regards, 
Nikhil.