Subject: Ticket Assigned - Returns
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 21 Aug 2020 05:18:04 +0000

Hi Fauzan Musalman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Returns Today was the worst experience from Showroom based in Deira city center . We bought Lake Rocking walker red and guy bring the poly packed from store and shown us readily available to pick and go . We appreciated and paid immediately . Upon reaching home , after removing the packing we found it’s used one and back black plate is broken and there are slight scratches on it . 
How could you guys do that. This is extremely annoying . 
Bill number - 21472108141720200820 
Please send replacement unit at our home . 
We have another booking done for baby car seat as well, can see my account . https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1409561