Subject: New Reply Received - Re: Thank you for collecting your order
From: Splash <[email-masked]>
To: [email-masked]
Date: Thu, 20 Aug 2020 17:09:53 +0000

Hi Fauzan Musalman,  The customer has responded to the ticket.  Re: Thank you for collecting your order  Ticket comment <div>Dear Support Team,</div>
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<div>Good evening and thank you for the email below.</div>
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<div>Please arrange for the collection of the item starting this coming Monday, 24th August 2020 from our office at the below address (9AM-01PM; 2:30PM-5PM)</div>
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<div>Aswaq Management and Services LLC</div>
<div>Management Office (MO) Floor</div>
<div>West Tower, Abu Dhabi Mall</div>
<div>Abu Dhabi</div>
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<div>Many thanks and wish you a blessed Hijri New Year.</div>
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<div>Best regards,</div>
<div>Rowela <br><br><div dir="ltr">Sent from my iPhone</div>
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<div>On 20 Aug 2020, at 8:07 PM, Splash &lt;[email-masked]&gt; wrote:<br><br>
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	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Rowela,</div>
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<div dir="ltr">Thank you for reaching out to us and apologies for the delay in response.<br><br>We are very sorry to hear that you have received an incorrect size and we apologise for the inconvenience caused. We would like to assure you that this is not typical of the experience we offer and to correct this please share with us your complete address so that we can collect the item a refund.</div>
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<div dir="ltr">Thank you for all the patience and understanding. Please reach out to us for any further assistance.<br><br>Your Friends,<br>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1402271