Subject: Ticket Assigned - Conversation with lyn usman
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 20 Aug 2020 17:01:57 +0000 (UTC)

Hi Fauzan Musalman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with lyn usman lyn usman                    Bot:  Hi again! Bot:  Please enter your name Customer:  lyn usman Bot:  Hi Lyn Usman ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6217370413 Bot:    Your order status is :     If you have not received your order, Home Delivery takes 7 to 9 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            08:44 PM, 20th Aug                     lyn usman                    hello           08:44 PM, 20th Aug                   Bot                   أهلا مرة أخرى!           08:44 PM, 20th Aug                     lyn usman                    I just want to ask why cash on delivery is not available on checkout?.           08:44 PM, 20th Aug                   Fauzan                   Hi, Thank you for contacting us. I'm Fauzan . I will be happy to help you.           08:48 PM, 20th Aug                   Fauzan                   sorry for late response           08:48 PM, 20th Aug                     lyn usman                    I just want to ask why cash on delivery is not available on checkout?.           08:49 PM, 20th Aug                     lyn usman                    Chat widget opened           08:49 PM, 20th Aug                   Fauzan                   sorry for the inconvenience cause to you. We would like to inform you that cash on delivery is available for home delivery orders           08:50 PM, 20th Aug                   Fauzan                   if you face any issue could you please share the screenshot of checkout page           08:50 PM, 20th Aug                     lyn usman                    Chat widget opened           08:51 PM, 20th Aug                     lyn usman                             08:51 PM, 20th Aug                     lyn usman                    Chat widget opened           08:51 PM, 20th Aug                     lyn usman                    As u can see, its not available..           08:52 PM, 20th Aug                   Fauzan                   could please update what have you selected on delivered option           08:52 PM, 20th Aug                     lyn usman                    Chat widget opened           08:54 PM, 20th Aug                     lyn usman                             08:54 PM, 20th Aug                     lyn usman                    Chat widget opened           08:54 PM, 20th Aug                     lyn usman                             08:54 PM, 20th Aug                     lyn usman                    Chat widget opened           08:55 PM, 20th Aug                     lyn usman                    As u can see, it is for home delivery, but not showing COD           08:55 PM, 20th Aug                   Fauzan                   we are really sorry for the inconvenience           08:56 PM, 20th Aug                   Fauzan                   please delete the app and reinstall it. if you still facing the same issue please contact us again and share with us the mobile model and OS version           08:57 PM, 20th Aug                   Fauzan                   Is there anything else I can help you with?            08:58 PM, 20th Aug                   Fauzan                   Hi, I'm not getting a response from you. Are we still connected?           09:00 PM, 20th Aug                   Fauzan                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           09:01 PM, 20th Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1409134