Subject: New Reply Received - Order number 9797635180
From: Splash <[email-masked]>
To: [email-masked]
Date: Thu, 20 Aug 2020 14:41:10 +0000

Hi Fauzan Musalman,  The customer has responded to the ticket.  Order number 9797635180  Ticket comment <div dir="auto">Thank you for getting back to me. I would accept the voucher. I have improvised with another belt and would not like to return.<div dir="auto"><br></div>
<div dir="auto">Thank you.  </div>
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<div>On Thu, Aug 20, 2020, 6:30 PM Splash &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Hi Michelle,</div>
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<div dir="ltr">Thank you for reaching out to us, apologies for the delay.<br><br>We can see that your order # 6441139937 has been delivered to you on 16/08/19. We are very sorry to see that you have received an incomplete product and we extremely apologise for this mistake. We would like to assure you that this is not typical of the experience we offer and to correct this we have an easy return policy.</div>
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<div dir="ltr">· You can contact our customer support team on 800-775274 to book a return and to be notified of the refund amount based on our return policy.<br>· You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.<br>· You can now drop off your return to any (Splash) store across the UAE.</div>
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<div dir="ltr">Or we can compensate you with a voucher of AED 20.</div>
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<br>Thank you for all the patience and understanding. Please reach out to us for any further assistance.<br><br>Your Friends,<br>The Support Team<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1402098