Subject: RE: Product Issue - 9783059073
From: Sachin Maheshwari <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Thu, 20 Aug 2020 14:16:46 +0000

Pls arrange for return & process refund

Regards,
Sachin Kumar
Assistant Manager – Ecommerce Operations

Landline: +971 4 517 5412
India Mobile: +91 85860 04494
UAE Mobile:+971 56 408 0342

[email-masked]<mailto:[email-masked]>
www.babyshopstores.com<http://www.babyshopstores.com/> I www.landmarkgroup.com<http://www.landmarkgroup.com/>

From: Apoorv Joshi <[email-masked]>
Sent: Thursday, August 20, 2020 2:15 PM
To: Sachin Maheshwari <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>
Subject: Product Issue - 9783059073

External email sender, please take precaution.
Hi Sachin,

Hope you are doing well.

Apologies for the previous email as the images weren't attached.

With reference to the order number: 9783059073
Item: 161691069 - - Chicco Nextfit IX Zip Baby Car Seat

Customer placed this order on May 16, 2020 and was delivered on May 19, 2020. Customer has reported on Aug 17, 2020 that she has used the above mentioned item for only 3 months but the leather skin has already started to peel off. Please find attached the images for the same.

Since the purchased item is for AED 1,075.25, kindly advise what can be done regarding this.

Customer's History: Customer is shopping with us since Sep 2019 and have 4 completed orders at this time. The total value of completed orders is AED 2046.7.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "sachin maheshwari" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, August 20, 2020 3:37:36 PM
Subject: Product Issue - 9783059073

Hi Sachin,

Hope you are doing well.

With reference to the order number: 9783059073
Item: 161691069 - - Chicco Nextfit IX Zip Baby Car Seat

Customer placed this order on May 16, 2020 and was delivered on May 19, 2020. Customer has reported on Aug 17, 2020 that she has used the above mentioned item for only 3 months but the leather skin has already started to peel off. Please find attached the images for the same.

Since the purchased item is for AED 1,075.25, kindly advise what can be done regarding this.

Customer's History: Customer is shopping with us since Sep 2019 and have 4 completed orders at this time. The total value of completed orders is AED 2046.7.

Thank you for your help!

Regards,
Apoorv

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