Subject: Re: Escalation for the ticket#1399387
From: Seeta Seeta <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Mohd Adil <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Thu, 20 Aug 2020 06:20:57 -0700 (MST)

Hi Team, 

With reference to the order number 6214194876, the customer was promised for supervisor callback but she didn't receive it. Now the customer is unhappy with our services and expecting a callback. 

So kindly arrange the same. 

Thanks & Regards, 
Seeta Kunwar 

From: "Mohd Adil" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Sent: Thursday, August 20, 2020 6:41:27 PM 
Subject: Escalation for the ticket#1399387 

Hi Seeta, 

As discussed, with regards to the ticket#1399387, the customer has placed an order for store pick up and the order has not arrived as yet. 

Please arrange for the call with the manager. 

PF below the details for your kind perusal. 

Order ID: 6214194876 

Customer: Amel AlMakoshi 

Contact#+966500373888 

Best regards, 

Adil