Subject: Customer complaining regarding wrong order delivered at the store - Ticket ID 1379447
From: Nikhil Bishnoi <[email-masked]>
To: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Cc: Nikhil Bishnoi <[email-masked]>
Date: Thu, 20 Aug 2020 05:52:31 -0700 (MST)

Dear Team, 

With regards to Order ID 7696382105, the customer is complaining that he visited the store to collect his order, but the package was wrong. He contacted the store manager for the same and the manager asked his address and confirmed that he will track the original package and will get it delivered to the customer. 

As per the Hybris, the collection was completed on Aug 13. The customer came to us on Aug 12 and on Aug 15 escalated the issue to WH to check wtih the store team. 

No response received yet for the same. The customer has placed the order as a Guest. 

Regards, 
Nikhil.