Subject: Re: Missing items/ Refund approval // 8373937894
From: Algaili Ahmed <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Thu, 20 Aug 2020 04:22:06 -0700 (MST)

Please follow up the order since 23 Mar 2020 

From: "Algaili Ahmed" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Sunday, 9 August, 2020 09:43:09 
Subject: Re: Missing items/ Refund approval // 8373937894 

Hi Team 

Problem Statement : Missing item / Refund approval 

Order Date : 23-Mar-2020 

Order ID: 8373937894 

Tracking IDs : 100040907974 

Issue Description : The customer placed order for 15 items but as per the customer he/she has only received two items which are: 

- 161551982 - - Sustainable Printed Longline Shirt with Mandarin Collar 
- 161265071 - - Sustainable Striped Oversized Shirt Dress in Regular Fit 

Under the consignment details we can see that all 15 items have been shipped/Delivered from our side. 

The customer complaint: 13 item out of 15 are missing. 

The cost of missing items: KWD 93.5 

Case history : The customer reached out to us on 29 of March 2020 and since then the issue was escalated to courier team as well as WH but no action has been taken. 

Customer's history : The customer's first order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Best Regards, 
Algaily. 

From: "Shakeeb Arsalan" <[email-masked]> 
To: "Ecom cpkuwait" <[email-masked]>, "ecom cskuwait" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Algaili Ahmed" <[email-masked]>, "midhun madhu" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Reddy Prasad" <[email-masked]> 
Sent: Saturday, 1 August, 2020 13:59:29 
Subject: Re: Missing items// 8373937894 

Hi Team, 

Kindly assist regarding the following concern. 

Regards 
Shakeeb 

From: "Algaili Ahmed" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Seeta Seeta" <[email-masked]> 
Sent: Wednesday, 29 July, 2020 19:59:38 
Subject: Missing items// 8373937894 

Hi Team, 

In the below issue the customer received only two items, kindly check with concerned team,since the order date on 23 March. 

Hi Team, 
Problem Statement: (Missing items) 

Order Date : 23-Mar-2020 
Order ID: 8373937894 
Tracking ID: 100040907974 
Assistance Required: Need missing item 

Issue Description: The customer placed order for 15 items but as per the customer he/she has only received 2 items, Under the consignment details we can see that all 15 items have been shipped/Delivered from our side. 
The customer history: 13 ITEMS OUT OF 15 ARE MISSING, CUSTOMER WANTS THE SAME ASAP. THE CUSTOMER REPORTED THE ISSUES FIRST TIME AS PER HIS HISTORY. 
The delivered items are: 
- 161551982 - - Sustainable Printed Longline Shirt with Mandarin Collar 
- 161265071 - - Sustainable Striped Oversized Shirt Dress in Regular Fit 

Regards, 
Algaily