Subject: Refund approval.
From: Asjad Hussain <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Thu, 20 Aug 2020 03:38:50 -0700 (MST)

Hi Team 

Problem Statement : Refund approval. 

Ticket id : 931773 

Order Date : Apr 9, 2020 

Order ID: 8376670844 

Tracking ID : 100041295181 

Total Price : KWD60.90 

Issue Description : The Customer placed the order on Apr 9, 2020 , and it is pending since then, on 4/23/20 the order was marked as delivered, However the customer is claiming that he has not received the order. 
Case history : The customer reached out to us three months ago since then the issue was escalated to the courier team many a times but got no response from them . 

Customer's history : the customer is with us since 4/9/20 : and this is his first order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Best Regards 
Asjad