Subject: Product Issue - 9783059073
From: Apoorv Joshi <[email-masked]>
To: sachin maheshwari <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Thu, 20 Aug 2020 03:14:30 -0700 (MST)

Hi Sachin, 

Hope you are doing well. 

Apologies for the previous email as the images weren't attached. 

With reference to the order number: 9783059073 
Item: 161691069 - - Chicco Nextfit IX Zip Baby Car Seat 

Customer placed this order on May 16, 2020 and was delivered on May 19, 2020. Customer has reported on Aug 17, 2020 that she has used the above mentioned item for only 3 months but the leather skin has already started to peel off. Please find attached the images for the same. 

Since the purchased item is for AED 1,075.25, kindly advise what can be done regarding this. 

Customer's History: Customer is shopping with us since Sep 2019 and have 4 completed orders at this time. The total value of completed orders is AED 2046.7. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Apoorv Joshi" <[email-masked]> 
To: "sachin maheshwari" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Thursday, August 20, 2020 3:37:36 PM 
Subject: Product Issue - 9783059073 

Hi Sachin, 

Hope you are doing well. 

With reference to the order number: 9783059073 
Item: 161691069 - - Chicco Nextfit IX Zip Baby Car Seat 

Customer placed this order on May 16, 2020 and was delivered on May 19, 2020. Customer has reported on Aug 17, 2020 that she has used the above mentioned item for only 3 months but the leather skin has already started to peel off. Please find attached the images for the same. 

Since the purchased item is for AED 1,075.25, kindly advise what can be done regarding this. 

Customer's History: Customer is shopping with us since Sep 2019 and have 4 completed orders at this time. The total value of completed orders is AED 2046.7. 

Thank you for your help! 

Regards, 
Apoorv