Subject: RE: Refund approval - 8387959481
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Algaili Ahmed <[email-masked]>
Date: Thu, 20 Aug 2020 09:25:39 +0000

@Apoorv Joshi<mailto:[email-masked]>

Find the attached approval.

From: Apoorv Joshi <[email-masked]>
Sent: Wednesday, August 19, 2020 4:45 PM
To: Jessie Caparas <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Algaili Ahmed <[email-masked]>
Subject: Refund approval - 8387959481

External email sender, please take precaution.
Hi Team,

Kindly assist with the below case.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Algaili Ahmed" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, August 10, 2020 11:41:54 PM
Subject: Missing item / Refund approval//  8387959481

Hi Team

Problem Statement : Missing item / Refund approval

Order Date : Jun 16, 2020

Order ID: 8387959481

Tracking ID : 202006171646418

Issue Description : The customer placed order for 11 items but as per the customer he/she has received all the items EXCEPT one piece of the item( 162127832 - - Beveled Mirror Top

Accent Table - 35x35x70 cms), Under the consignment details we can see that all 11 items have been shipped/Delivered from our side.

The customer complaint: 1 item out of the total 12 Quantity items is missing.

The missing item is:  The missing item 162127832 - - Beveled Mirror Top Accent Table - 35x35x70 cms(QTY ONE)

The cost of missing items: KWD 18

Case history : The customer reached out to us on 8th of June and since then the issue was escalated to WH and courier team but no action has been taken.

Customer's history : This is customer's first order with us.

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Best Regards,
Algaily.
________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "Algaili Ahmed" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 4 August, 2020 06:42:58
Subject: Re: Missing item//

Hi Algaili,

Please send approval in the exact format shared by Shakeeb.

Regards,
Apoorv
________________________________
From: "Algaili Ahmed" <[email-masked]<mailto:[email-masked]>>
To: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 3 August, 2020 17:37:48
Subject: Missing item//

Hi Team,

In the following issue the customer complained, he/she has received one piece out of 2 pieces of the item# 162127832. Kindly follow up with concerned team.

Hi Team,

Problem Statement: Missing items
Order Date :Jun 16, 2020
Order ID:8387959481
Tracking ID: 202006171646418
Assistance Required: Need missing item
Issue Description: The Customer placed order for 11 items but and claimed he has not received the item 162127832 - - Beveled Mirror Top Accent Table - 35x35x70 cms (1 QTY PRICE 18), Under the consignment details we can see that all 11 items has been shipped/Delivered from our side completely.

The missing item 162127832 - - Beveled Mirror Top Accent Table - 35x35x70 cms (1QTY PRICE 18)

Regards,
Algaily.

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

Subject: Re: Refund approval - 8387959481
From: Mike Bermingham <[email-masked]>
To: Jessie Caparas <[email-masked]>, Midhun Madhu <[email-masked]>, ecom cpkuwait <[email-masked]>, ecom cskuwait <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Date: Thu, 20 Aug 2020 08:58:46 +0000

Approved

Get Outlook for iOS<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Faka.ms%2Fo0ukef&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7C7c726cdda3b442401a9f08d844e73f9f%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637335107277423874&sdata=BecIDXmMXaYLevLNWMPXVy7FyRkMbjAPknSYJGJE9ww%3D&reserved=0>
  _____

From: Jessie Caparas <[email-masked]>
Sent: Thursday, August 20, 2020 11:09:47 AM
To: Mike Bermingham <[email-masked]>; Midhun Madhu <[email-masked]>; ecom cpkuwait <[email-masked]>; ecom cskuwait <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Subject: FW: Refund approval - 8387959481

Hi @Mike Bermingham<mailto:[email-masked]>

Kindly advise if we can refund the below missing item.

FYI @Midhun Madhu<mailto:[email-masked]> @ecom cpkuwait<mailto:[email-masked]> @ecom cskuwait<mailto:[email-masked]>

From: Apoorv Joshi <[email-masked]>
Sent: Wednesday, August 19, 2020 4:45 PM
To: Jessie Caparas <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Algaili Ahmed <[email-masked]>
Subject: Refund approval - 8387959481

External email sender, please take precaution.

Hi Team,

Kindly assist with the below case.

Thank you for your help!

Regards,

Apoorv

  _____

From: "Algaili Ahmed" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, August 10, 2020 11:41:54 PM
Subject: Missing item / Refund approval//  8387959481

Hi Team

Problem Statement : Missing item / Refund approval

Order Date : Jun 16, 2020

Order ID: 8387959481

Tracking ID : 202006171646418

Issue Description : The customer placed order for 11 items but as per the customer he/she has received all the items EXCEPT one piece of the item( 162127832 - - Beveled Mirror Top

Accent Table - 35x35x70 cms), Under the consignment details we can see that all 11 items have been shipped/Delivered from our side.

The customer complaint: 1 item out of the total 12 Quantity items is missing.

The missing item is:  The missing item 162127832 - - Beveled Mirror Top Accent Table - 35x35x70 cms(QTY ONE)

The cost of missing items: KWD 18

Case history : The customer reached out to us on 8th of June and since then the issue was escalated to WH and courier team but no action has been taken.

Customer's history : This is customer's first order with us.

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Best Regards,

Algaily.

  _____

From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "Algaili Ahmed" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 4 August, 2020 06:42:58
Subject: Re: Missing item//

Hi Algaili,

Please send approval in the exact format shared by Shakeeb.

Regards,
Apoorv

  _____

From: "Algaili Ahmed" <[email-masked]<mailto:[email-masked]>>
To: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 3 August, 2020 17:37:48
Subject: Missing item//

Hi Team,

In the following issue the customer complained, he/she has received one piece out of 2 pieces of the item# 162127832. Kindly follow up with concerned team.

Hi Team,

Problem Statement: Missing items

Order Date :Jun 16, 2020

Order ID:8387959481

Tracking ID: 202006171646418

Assistance Required: Need missing item

Issue Description: The Customer placed order for 11 items but and claimed he has not received the item 162127832 - - Beveled Mirror Top Accent Table - 35x35x70 cms (1 QTY PRICE 18), Under the consignment details we can see that all 11 items has been shipped/Delivered from our side completely.

The missing item 162127832 - - Beveled Mirror Top Accent Table - 35x35x70 cms (1QTY PRICE 18)

Regards,

Algaily.