Subject: RE: ON_VALIDATION_CANCELLED/ 8389275292 & 8389274139
From: Jessie Caparas <[email-masked]>
To: "Rashid Gafoor Kaskar" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Harish Thakor <[email-masked]>, Lessin Kumar <[email-masked]>
Date: Thu, 20 Aug 2020 07:07:43 +0000

Thanks @Rashid Gafoor  Kaskar<mailto:[email-masked]>

FYI @Apoorv Joshi<mailto:[email-masked]>

From: Rashid Gafoor Kaskar <[email-masked]>
Sent: Wednesday, August 5, 2020 5:32 PM
To: Shakeeb Arsalan <[email-masked]>
Cc: Jessie Caparas <[email-masked]>; Escalations Dxbteam <[email-masked]>; Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Harish Thakor <[email-masked]>; Lessin Kumar <[email-masked]>
Subject: RE: ON_VALIDATION_CANCELLED/ 8389275292 & 8389274139

Hi,

8389275292-no realization found

8389274139- refund done today

Original Transaction ID202017647157176
IP Address168.187.147.210Batch ID
Transaction Date/TimeWed Aug 05 16:32:00 AST 2020Post Date0805
Transaction ID202021817160036Action CodeCredit
Merchant ID2683Terminal ID268301
Payment InstrumentDebit CardBrand IDKuwait Finance House
Card Number450778******3968Card ExpirationFeb , 2024
Transaction Amount33.550Currency Code414
Merchant Track ID159299418300078102Result CodeCAPTURED
Host Response00Authorization Code073417
AVS ResponseCVD2 Validation Repsonse
Reference ID021898002823STAN ID325177
Cardholder Address
ECI7Cardholder Zip Code
User Field 1User Field 2
User Field 3User Field 4
User Field 5

From: Shakeeb Arsalan
Sent: Monday, August 03, 2020 7:26 PM
To: Rashid Gafoor Kaskar <[email-masked]<mailto:[email-masked]>>
Cc: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Harish Thakor <[email-masked]<mailto:[email-masked]>>; Lessin Kumar <[email-masked]<mailto:[email-masked]>>
Subject: Re: ON_VALIDATION_CANCELLED/ 8389275292 & 8389274139

External email sender, please take precaution.
Hi Rashid,

Can you please confirm if any deduction happened in the following order :  8389274139
there is no capture on hybris but the customer shared with us the attached pick showing that KWD33.55 was deducted on 24th of Jul.
Please advise.

Regards
Shakeeb

________________________________
From: "Rashid Kaskar" <[email-masked]<mailto:[email-masked]>>
To: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Harish thakor" <[email-masked]<mailto:[email-masked]>>, "lessin kumar" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 3 August, 2020 20:27:20
Subject: RE: ON_VALIDATION_CANCELLED/ 8389275292

Hi,

We are not able to locate this realization in our records.

Thanks
Rashid

From: Jessie Caparas
Sent: Tuesday, July 28, 2020 7:48 PM
To: Rashid Gafoor Kaskar <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: FW: ON_VALIDATION_CANCELLED/ 8389275292

Hi Rashid,

Can you please check if any amount has been charged for this on validation cancelled order?

From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, July 28, 2020 11:46 AM
To: Malik Ismail <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; asjad hussain <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: ON_VALIDATION_CANCELLED/ 8389275292

External email sender, please take precaution.
Hi Malik,

Can you please look into the below concern.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "asjad hussain" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 25 July, 2020 13:33:41
Subject: ON_VALIDATION_CANCELLED/ 8389275292

Hi team,

with order number: 8389275292

The order was cancelled on validation  but the customer is claiming that the amount was deducted from his account has not been returned.
kindly check attachment  and do the needful.

Regads,
Asjad.

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