Subject: RE: Not shipped order / Refund approval// 8379867702
From: Jessie Caparas <[email-masked]>
To: seeta.seeta <[email-masked]>, Malik Ismail <[email-masked]>, Midhun Madhu <[email-masked]>, ecom cpkuwait <[email-masked]>, ecom cskuwait <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Algaili Ahmed <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Thu, 20 Aug 2020 06:28:02 +0000

@Seeta Seeta<mailto:[email-masked]>

Provide the breakdown of each item and total concept wise.

@Midhun Madhu<mailto:[email-masked]> @ecom cpkuwait<mailto:[email-masked]> @ecom cskuwait<mailto:[email-masked]>

Did we hand over this order to OLM team?

From: Seeta Seeta <[email-masked]>
Sent: Wednesday, August 19, 2020 5:24 PM
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Algaili Ahmed <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Not shipped order / Refund approval// 8379867702

External email sender, please take precaution.
Hi Team,

Can you please assist us in the below case.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Algaili Ahmed" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, August 19, 2020 12:12:05 PM
Subject: Not shipped order / Refund approval// 8379867702

Hi Team,

Problem Statement : Not shipped order / Refund approval.

Order Date : Apr 26, 2020

Order ID: 8379867702

Tracking ID : FP04280002337

Total Price : kwd 50.05

Issue Description : The Customer placed the order on  Apr 26, 2020, and it is pending since then, the issue was escalated to LMG team and the order was updated on the manual refund,

However till now the refund has not been initiated.

Case history : The customer reached out to us on 10 Jun 2020, the tracking ID showing no records and no action has been done after the issue has been escalated and updated on the

manual refund sheet..

Customer's history : the customer first order with us.

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Best Regards,
Algaily.

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