Subject: RE: Refund approval Order ID: 8376855923
From: Jessie Caparas <[email-masked]>
To: seeta.seeta <[email-masked]>, Malik Ismail <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Ebrahim <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Thu, 20 Aug 2020 06:12:45 +0000

Hi Seeta,

Go ahead and create a JIRA ticket to remove my credit points and then inform finance that points have been removed and to go ahead refund it to the bank account.

From: Seeta Seeta <[email-masked]>
Sent: Wednesday, August 19, 2020 5:37 PM
To: Malik Ismail <[email-masked]>; Jessie Caparas <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Ebrahim <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Refund approval Order ID: 8376855923

External email sender, please take precaution.
Hi Team,

Can you please assist us in the below case.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Ebrahim" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, August 18, 2020 6:53:06 PM
Subject: Refund approval Order ID: 8376855923

Hi Team

Problem Statement : Refund approval

Order Date : Apr 10, 2020
Order ID: 8376855923<callto:8380706406>
Tracking ID :FP04210010007
Total Price : 31.56

Issue Description : The Customer placed the order on Apr 10, 2020, The customer says that she does not want the refund in her my credit and wants it as cash to her bank account .

Case history : The customer reached out to us on  15th of Aug.

Customer's history : the customer is with us since  4/10/2020 and this is her first order with us.

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Regards,
Ebrahim Hageb

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