Subject: refund approval
From: Hafizullah Lsm <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Wed, 19 Aug 2020 22:50:45 -0700 (MST)

Dear Team, 

Problem Statement: Missing Item 
Order Date: Mar 26, 2020 
Order ID: 6472955535 
Tracking ID: 45758555850 (NOT_DELIVERED) , 45760625282 (DELIVERED) 

​Assistance Required: Need to refund 

Issue Description : Customer placed order on Mar 26, 2020, of 14 items, and order was shipped in 2 shipments. 
As per Hybris: One shipment by the tracking id 45760625282 is delivered and the second shipment by the tracking id 45758555850 is not delivered. 
As per customer: He has received both shipments but he ordered 14 items and received only 13 items, Now customer saying I want to refund of this missing item ASAP 

The Missing item is: 162056752 - - Juniors 3-in-1 Jamie Baby Seat 

Case History: The customer reached out to us on the 10 of April for the follow up for the refund. 

Customer's History: The customer has placed his 1st order with us. 

Assistance Required: We request you to provide us refund approval in order to refund the customer manually and close the issue the soonest. 

Regards, 
Shakeeb