Subject: Re: ON_VALIDATION_CANCELLED but amount is captured in Payment Transactions
From: Hafizullah Lsm <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Wed, 19 Aug 2020 21:54:55 -0700 (MST)

Hi Team, 

Kindly assist us in the below case. 

Thank you for your help. 

Regards, 
Hafizullah 

From: "Hafizullah Lsm" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Monday, August 17, 2020 10:18:13 AM 
Subject: ON_VALIDATION_CANCELLED but amount is captured in Payment Transactions 

Hi Team 

Problem Statement: ON_VALIDATION_CANCELLED but amount is captured in Payment Transactions 

Order Date : Aug 14, 2020 
Order ID: 8397461095 
Total Price: KWD21.50 
Assistance Required: Need to check and refund 

Issue Description: The order is ON_VALIDATION_CANCELLED but the amount is capture in Payment Transactions 
and the customer is demanding refund so we request to initiate the refund on your priority basis 

Regards 
Hafizullah