Subject: Re: Refund issue //1069614 //6483987114
From: Seeta Seeta <[email-masked]>
To: Ala Hamood <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Wed, 19 Aug 2020 06:28:13 -0700 (MST)

ala you are talking about which refund in his account there is 4 RMA 

Return Requests 

Return Request Number 
RMA 
Time created 
Voucher Code 
PG Value 
RV Value 
Cash Value 
My Credit 
COD Non Refund Value 
Voucher Non Refund Value 
Delivery Cost 
Partner Tracking ID 
Agent Name 
Delete 

+ 
	
03790484 
	
23755441 
	
5/16/20 12:15 PM 

181.35 
	
0 
	
0 
	
0 
	
0 
	
0 
	
0 

RTS User 

	Delete 	

		

+ 
	
03790487 
	
23755444 
	
5/16/20 12:17 PM 

58.5 
	
0 
	
0 
	
0 
	
0 
	
0 
	
0 

RTS User 

	Delete 	

		

+ 
	
03790498 
	
23755452 
	
5/16/20 12:21 PM 

125.55 
	
0 
	
0 
	
0 
	
0 
	
0 
	
0 

RTS User 

	Delete 	

		

+ 
	
03790499 
	
23755453 
	
5/16/20 12:23 PM 

72 
	
0 
	
0 
	
0 
	
0 
	
0 
	
0 

RTS User 

	Delete 	

		

Thanks & Regards, 
Seeta Kunwar 

From: "Ala Hamood" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Wednesday, August 19, 2020 10:27:43 AM 
Subject: Refund issue //1069614 //6483987114 

Hi Team 

Problem Statement: APPLE_PAY Refund issue 

Order Date :Apr 19, 2020 
Order ID:6483987114 
Identifier: APPLE_PAY 

Assistance Required: Need to check and refund 

Issue Description: The refund has been successful but customer still clime that he didn't receive any amount in his account 
and send his account statement and details 

Best Regards 
Ala Aldin