Subject: Re: Not shipped order / Refund approval// 8379867702
From: Seeta Seeta <[email-masked]>
To: jessie caparas <[email-masked]>, malik ismail <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Algaili Ahmed <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Wed, 19 Aug 2020 06:24:15 -0700 (MST)

Hi Team, 

Can you please assist us in the below case. 

Thanks & Regards, 
Seeta Kunwar 

From: "Algaili Ahmed" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Wednesday, August 19, 2020 12:12:05 PM 
Subject: Not shipped order / Refund approval// 8379867702 

Hi Team, 

Problem Statement : Not shipped order / Refund approval. 

Order Date : Apr 26, 2020 

Order ID: 8379867702 

Tracking ID : FP04280002337 

Total Price : kwd 50.05 

Issue Description : The Customer placed the order on Apr 26, 2020, and it is pending since then, the issue was escalated to LMG team and the order was updated on the manual refund, 

However till now the refund has not been initiated. 

Case history : The customer reached out to us on 10 Jun 2020, the tracking ID showing no records and no action has been done after the issue has been escalated and updated on the 

manual refund sheet.. 

Customer's history : the customer first order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Best Regards, 
Algaily.