Subject: Refund Approval - 6498495625
From: Apoorv Joshi <[email-masked]>
To: Jessie Caparas <[email-masked]>, malik ismail <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Wed, 19 Aug 2020 04:03:05 -0700 (MST)

Hi Team, 

Problem Statement: Refund approval. 

Ticket ID: 1404191 
Order Date: Jun 9, 2020 
Order ID: 6498495625 
Tracking ID: FP06090002028 
Total Price: SAR 310.45 

Issue Description: The order was placed on ​Jun 9, 2020 and was RTO On Jun 20, 2020 However, refund has not processed for the same and the order status is still showing shipped. 

Customer is insisting we get the refund processed asap. 

Case history: Customer reach out to us on Aug 19, 2020 via chat and reported she has not received her refund yet. Raising this for approval directly as the order status is still shipped instead of NDR and it is pending since over a month. 

Customer's history: Customer is with us since Aug 2019 and has 2 completed orders. Total value of completed orders is SAR 379.50 

Assistance required: We request you to provide refund approval of SAR 310.45 as well as assist in marking this as NDR so that we can close the case asap. 

Thank you for your help. 

Regards, 
Apoorv