Subject: Re: LSM productivity
From: Seeta Seeta <[email-masked]>
To: Mohd Imran <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Mustehsan Siddiqui <[email-masked]>, jessie caparas <[email-masked]>, Mohmoud Elsayed <[email-masked]>, Mohamed Mahmoud <[email-masked]>, Mohamed Nagy <[email-masked]>, Akshay Berry <[email-masked]>
Date: Wed, 19 Aug 2020 03:46:36 -0700 (MST)

Hi Imran, 

Below is the bifurcation of agents for the workload. 

Chats / Emails 	Only Emails 	Social Media / Emails 
Abhishek Bargaonkar 	Abdulaziz Ahmed 	Mohammad Tawfik 
Ezzaldeen Mahyoub 	Abass Elamin ( Emergency Leave ) 	Haedar Mohammad 
Mohammed Shafeeque ( Sick Leave ) 	Abdulqader Mohd. Ahmed 	Musaba Hussien 
Asjad Hussain 	Ammar Asif 	MD Ataullah 
Apoorv Joshi 	Ala aldin hamood 	
Abhishek Sisodia 	Ali Hussien Atef 	
Nikhil Bishnoi 	Ebrahim Abduljalil Qasem 	
Shivani Rani 	Hafizullah 	
Nitesh Singh 	Haithm Yahya Mohd. Saeed 	
	Hemyar Hasan Nasser 	
	Manish Kumar 	
	Algaili Ahmed 	
	Fauzan Ahmad Musalman 	
	Shakeeb 	

Thanks & Regards, 
Seeta Kunwar 

From: "Mohd Imran" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Mustehsan Siddiqui" <[email-masked]>, "jessie caparas" <[email-masked]>, "Mohmoud Elsayed" <[email-masked]>, "Mohamed Mahmoud" <[email-masked]>, "Mohamed Nagy" <[email-masked]>, "Akshay Berry" <[email-masked]> 
Sent: Wednesday, August 19, 2020 3:43:36 PM 
Subject: RE: LSM productivity 

Hi Seeta, 

Please share the bifurcation of agents working on social media, emails and chats. 

From: Seeta Seeta <[email-masked]> 
Sent: Wednesday, August 19, 2020 1:10 PM 
To: Mohd Imran <[email-masked]> 
Cc: Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Mustehsan Siddiqui <[email-masked]>; Jessie Caparas <[email-masked]>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>; Mohamed Mahmoud <[email-masked]>; Mohamed Nagy <[email-masked]>; Akshay Berry <[email-masked]> 
Subject: Re: LSM productivity 

External email sender, please take precaution. 

Hi Imran, 

I have checked all the below variance and the currently we have 27 agents and out of that 2-3 agents are on emergency/ sick leave, and every day's the available agent count is 21 -22 agents. 

Altough i will push my current available agents to increase there productivity so we can reduce the variance. 

Thanks & Regards, 
Seeta Kunwar 

From: "Mohd Imran" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Mustehsan Siddiqui" < [ mailto:[email-masked] | [email-masked] ] >, "jessie caparas" < [ mailto:[email-masked] | [email-masked] ] >, "Mohmoud Elsayed" < [ mailto:[email-masked] | [email-masked] ] >, "Mohamed Mahmoud" < [ mailto:[email-masked] | [email-masked] ] >, "Mohamed Nagy" < [ mailto:[email-masked] | [email-masked] ] >, "Akshay Berry" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, August 19, 2020 1:10:35 PM 
Subject: LSM productivity 

Hi team, 

From last few days, we are having a big variance in terms of tickets assigned and resolved for emails. 

Presently we are having a capacity for around 1500-2000 emails per day. However, still we are unable to achieve the desired targets, 

Kindly let us know the challenges we are facing in achieving the daily count. 

Below is the data for the month of august including highlighted variance. 

	

Date 	

Ticket assigned 	

Ticket resolved 	

Variance 

01-Aug 	

539 	

565 	

-26 

02-Aug 	

643 	

654 	

-11 

03-Aug 	

670 	

705 	

-35 

04-Aug 	

764 	

747 	

17 

05-Aug 	

863 	

904 	

-41 

06-Aug 	

797 	

517 	

280 

07-Aug 	

526 	

367 	

159 

08-Aug 	

721 	

489 	

232 

09-Aug 	

824 	

708 	

116 

10-Aug 	

776 	

743 	

33 

11-Aug 	

782 	

638 	

144 

12-Aug 	

816 	

528 	

288 

13-Aug 	

763 	

700 	

63 

14-Aug 	

714 	

670 	

44 

15-Aug 	

832 	

827 	

5 

16-Aug 	

920 	

859 	

61 

17-Aug 	

918 	

673 	

245 

18-Aug 	

979 	

757 	

222 

Regards 

Imran 

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