Subject: RE: Refund approval# 6484283463
From: Jessie Caparas <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>, Malik Ismail <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, seeta.seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Ezzaldeen Mahyoub <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Wed, 19 Aug 2020 10:41:00 +0000

@Fauzan  Ahmad . Musalman<mailto:[email-masked]>

Find the attached approval.

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Tuesday, August 18, 2020 9:03 PM
To: Malik Ismail <[email-masked]>; Jessie Caparas <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; seeta.seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Ezzaldeen Mahyoub <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Refund approval# 6484283463
Importance: High

External email sender, please take precaution.
Hi Team,

Problem Statement: Refund approval.

Ticket ID: 937675
Order Date: Apr 20, 2020
Order ID: 6484283463
Tracking ID: S000988753771
Total Price: SAR124.00

Issue Description: The order was placed on ​Apr 20, 2020 and delivered to customer on 26 Apr 2020.. But customer claiming that he has not received the item (160810882 - - Juniors Air Hockey Game Set ) as per hybris the all item has been shipped and delivered from our side.

Case history: Customer reach out to us on 06 May 2020, that there is one item is missing from his order and not received it. we have escalated to warehouse to update us many times but we did not get any update. and customer is chasing us for refund.

Customer's history: Customer is with us since March 2020 and has 4 completed orders.

Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Thank you for your help.

Regards,
Fauzan

________________________________
From: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
To: "Arish Laila" <[email-masked]<mailto:[email-masked]>>, "suvadeep saha" <[email-masked]<mailto:[email-masked]>>, "ramesh gottimukkala" <[email-masked]<mailto:[email-masked]>>, "sree adhikessavan" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Ezzaldeen Mahyoub" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Sachin Maheshwari" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 26 June, 2020 17:44:17
Subject: Re: Missing items 6484283463

Hi Team,

Kindly assist regarding the following concern.

Regards
Shakeeb

________________________________
From: "Ezzaldeen Mahyoub" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 25 June, 2020 17:17:20
Subject: Missing items

Hi Team,

Problem Statement: Missing items
Order Date : Apr 20, 2020
Order ID: 6484283463
Tracking ID: S000988753771
Assistance Required: Need missing item

Issue Description: Customer placed order for 7 items but as per the customer she has only received 5 items, Under the consignment details we can see that all 7 items has been Delivered from our side.

The missing item are :
160810882 - - Juniors Air Hockey Game Set (quantity 1)

Regards,
Ezzaldeen

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

Subject: RE: Refund approval# 6484283463
From: Sachin Maheshwari <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Date: Wed, 19 Aug 2020 09:15:48 +0000

Ok, process refund.

Regards,

Sachin Kumar

Assistant Manager – Ecommerce Operations

Landline: +971 4 517 5412

India Mobile: +91 85860 04494

UAE Mobile:+971 56 408 0342

[email-masked]<mailto:[email-masked]>

www.babyshopstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.babyshopstores.com%2F&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7C2d15a2e944b343550fc608d8442075ed%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637334253489200803&sdata=4hLRpsg1KBkYdWlUcYWtkMCfgKzekudUlDlV%2BwOl3Pc%3D&reserved=0> I www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7C2d15a2e944b343550fc608d8442075ed%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637334253489200803&sdata=v21uqupUXe1gsVB3sPbZ69x8nmpC3qm%2BSwXBRjV7gFI%3D&reserved=0>

From: Jessie Caparas <[email-masked]>
Sent: Wednesday, August 19, 2020 12:05 PM
To: Sachin Maheshwari <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Subject: FW: Refund approval# 6484283463
Importance: High

@Sachin Maheshwari<mailto:[email-masked]>

Please advise on the below as well.

Another missing item case.

From: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, August 18, 2020 9:03 PM
To: Malik Ismail <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Ezzaldeen Mahyoub <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Refund approval# 6484283463
Importance: High

External email sender, please take precaution.

Hi Team,

Problem Statement: Refund approval.

Ticket ID: 937675

Order Date: Apr 20, 2020

Order ID: 6484283463

Tracking ID: S000988753771

Total Price: SAR124.00

Issue Description: The order was placed on ​Apr 20, 2020 and delivered to customer on 26 Apr 2020.. But customer claiming that he has not received the item (160810882 - - Juniors Air Hockey Game Set ) as per hybris the all item has been shipped and delivered from our side.

Case history: Customer reach out to us on 06 May 2020, that there is one item is missing from his order and not received it. we have escalated to warehouse to update us many times but we did not get any update. and customer is chasing us for refund.

Customer's history: Customer is with us since March 2020 and has 4 completed orders.

Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Thank you for your help.

Regards,

Fauzan

  _____

From: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
To: "Arish Laila" <[email-masked]<mailto:[email-masked]>>, "suvadeep saha" <[email-masked]<mailto:[email-masked]>>, "ramesh gottimukkala" <[email-masked]<mailto:[email-masked]>>, "sree adhikessavan" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Ezzaldeen Mahyoub" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Sachin Maheshwari" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 26 June, 2020 17:44:17
Subject: Re: Missing items 6484283463

Hi Team,

Kindly assist regarding the following concern.

Regards

Shakeeb

  _____

From: "Ezzaldeen Mahyoub" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 25 June, 2020 17:17:20
Subject: Missing items

Hi Team,

Problem Statement: Missing items
Order Date : Apr 20, 2020
Order ID: 6484283463
Tracking ID: S000988753771
Assistance Required: Need missing item

Issue Description: Customer placed order for 7 items but as per the customer she has only received 5 items, Under the consignment details we can see that all 7 items has been Delivered from our side.

The missing item are :
160810882 - - Juniors Air Hockey Game Set (quantity 1)

Regards,
Ezzaldeen