Subject: RE: missing items 6477523322
From: Jessie Caparas <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, ArishLaila <[email-masked]>, Suvadeep Saha <[email-masked]>, Ramesh Gottimukkala <[email-masked]>, Sree Adhikessavan <[email-masked]>, Shadab Ahamad <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Sachin Maheshwari <[email-masked]>, Ala Hamood <[email-masked]>, Ezzaldeen Mahyoub <[email-masked]>
Date: Wed, 19 Aug 2020 10:40:22 +0000

@Shakeeb Arsalan<mailto:[email-masked]>

Find the attached approval.

From: Shakeeb Arsalan <[email-masked]>
Sent: Monday, June 22, 2020 5:48 PM
To: ArishLaila <[email-masked]>; Suvadeep Saha <[email-masked]>; Ramesh Gottimukkala <[email-masked]>; Sree Adhikessavan <[email-masked]>
Cc: Shadab Ahamad <[email-masked]>; Seeta Seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Sachin Maheshwari <[email-masked]>; Ala Hamood <[email-masked]>; Ezzaldeen Mahyoub <[email-masked]>
Subject: Re: missing items 6477523322

External email sender, please take precaution.
+ Ezzaldeen

________________________________
From: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
To: "Arish Laila" <[email-masked]<mailto:[email-masked]>>, "suvadeep saha" <[email-masked]<mailto:[email-masked]>>, "ramesh gottimukkala" <[email-masked]<mailto:[email-masked]>>, "sree adhikessavan" <[email-masked]<mailto:[email-masked]>>
Cc: "Shadab Ahamad" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "sachin maheshwari" <[email-masked]<mailto:[email-masked]>>, "Ala Hamood" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 22 June, 2020 19:13:20
Subject: Re: missing items 6477523322

Hi Team,

Kindly assist us in below case.

Regards,
Shakeeb
________________________________
From: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
To: "Sagaya Suresh Kumar" <[email-masked]<mailto:[email-masked]>>, "suvadeep saha" <[email-masked]<mailto:[email-masked]>>, "ramesh gottimukkala" <[email-masked]<mailto:[email-masked]>>, "sree adhikessavan" <[email-masked]<mailto:[email-masked]>>
Cc: "Shadab Ahamad" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 25 May, 2020 01:23:03
Subject: missing items

Hi Team,

Kindly assist us in below case.

Regards,
Fauzan

________________________________
From: "Shadab Ahamad" <[email-masked]<mailto:[email-masked]>>
To: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 18 May, 2020 15:02:17
Subject: missing items

Problem Statement: Missing items
Order Date : Apr 4, 2020
Order ID: 6477523322
Tracking ID: 290083778185
Assistance Required: Need missing item

Issue Description: Customer placed order for 9 items but as per the customer he has only received 8 items, Under the consignment details we can see that all 9 items has been Delivered from our side.

The missing item is 162056816 - - Juniors Circus Baby Walker with Toy Bar (quantity 1)

Regards,
Shadab

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Subject: RE: Refund approval #6477523322
From: Sachin Maheshwari <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Date: Wed, 19 Aug 2020 09:14:25 +0000

Ok, process manual refund.

Regards,

Sachin Kumar

Assistant Manager – Ecommerce Operations

Landline: +971 4 517 5412

India Mobile: +91 85860 04494

UAE Mobile:+971 56 408 0342

[email-masked]<mailto:[email-masked]>

www.babyshopstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.babyshopstores.com%2F&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7Ca68b1b6123e84654632708d8442044cd%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637334252664022359&sdata=enkgQaIlJrpb7%2FY7dXKxCQTMJ2Bep%2FhBKK1IIz3MaAI%3D&reserved=0> I www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7Ca68b1b6123e84654632708d8442044cd%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637334252664032353&sdata=g%2FWc1sE2Jo%2B2cFEUaq4UnGWxc7ZHF05eP%2FmPqVsUCKM%3D&reserved=0>

From: Jessie Caparas <[email-masked]>
Sent: Wednesday, August 19, 2020 12:24 PM
To: Sachin Maheshwari <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Subject: FW: Refund approval #6477523322
Importance: High

@Sachin Maheshwari<mailto:[email-masked]>

Please advise if we can refund the below missing item case.

From: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, August 18, 2020 6:20 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Ezzaldeen Mahyoub <[email-masked]<mailto:[email-masked]>>
Subject: Refund approval #6477523322
Importance: High

External email sender, please take precaution.

Hi Team,

Problem Statement: Refund approval.

Ticket ID: 823042

Order Date: Apr 4, 2020

Order ID: 6477523322

Tracking ID: 290083778185

Total Price: SAR223.00

Issue Description: The order was placed on Apr 4, 2020 and delivered to customer on 25 Apr 2020.. But customer claiming that he has not received the item (162056816 - - Juniors Circus Baby Walker with Toy Bar) as per hybris the all item has been shipped and delivered from our side.

Case history: Customer reach out to us on 28 Apr 2020, that there is one item is missing from his order and not received it. we have escalated to warehouse to update us many times but we did not get any update. and customer is chasing us for refund.

Customer's history: Customer is with us since March 2020 and has 7 completed orders.

Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Thank you for your help.

Regards,

Fauzan