Subject: RE: LSM productivity
From: Mohd Imran <[email-masked]>
To: seeta.seeta <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Mustehsan Siddiqui <[email-masked]>, Jessie Caparas <[email-masked]>, "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]>, Mohamed Mahmoud <[email-masked]>, Mohamed Nagy <[email-masked]>, Akshay Berry <[email-masked]>
Date: Wed, 19 Aug 2020 10:13:36 +0000

Hi Seeta,

Please share the bifurcation of agents working on social media, emails and chats.

From: Seeta Seeta <[email-masked]>
Sent: Wednesday, August 19, 2020 1:10 PM
To: Mohd Imran <[email-masked]>
Cc: Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Mustehsan Siddiqui <[email-masked]>; Jessie Caparas <[email-masked]>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>; Mohamed Mahmoud <[email-masked]>; Mohamed Nagy <[email-masked]>; Akshay Berry <[email-masked]>
Subject: Re: LSM productivity

External email sender, please take precaution.
Hi Imran,

I have checked all the below variance and the currently we have 27 agents and out of that 2-3 agents are on emergency/ sick leave, and every day's the available agent count is 21 -22 agents.

Altough i will push my current available agents to increase there productivity so we can reduce the variance.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Mohd Imran" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Mustehsan Siddiqui" <[email-masked]<mailto:[email-masked]>>, "jessie caparas" <[email-masked]<mailto:[email-masked]>>, "Mohmoud Elsayed" <[email-masked]<mailto:[email-masked]>>, "Mohamed Mahmoud" <[email-masked]<mailto:[email-masked]>>, "Mohamed Nagy" <[email-masked]<mailto:[email-masked]>>, "Akshay Berry" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, August 19, 2020 1:10:35 PM
Subject: LSM productivity

Hi team,

From last few days, we are having a big variance in terms of tickets assigned and resolved for emails.

Presently we are having a capacity for around 1500-2000 emails per day. However, still we are unable to achieve the desired targets,

Kindly let us know the challenges we are facing in achieving the daily count.

Below is the data for the month of august including highlighted variance.

Date
Ticket assigned
Ticket resolved
Variance
01-Aug
539
565
-26
02-Aug
643
654
-11
03-Aug
670
705
-35
04-Aug
764
747
17
05-Aug
863
904
-41
06-Aug
797
517
280
07-Aug
526
367
159
08-Aug
721
489
232
09-Aug
824
708
116
10-Aug
776
743
33
11-Aug
782
638
144
12-Aug
816
528
288
13-Aug
763
700
63
14-Aug
714
670
44
15-Aug
832
827
5
16-Aug
920
859
61
17-Aug
918
673
245
18-Aug
979
757
222

Regards
Imran
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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com