Subject: Re: bank refund approval case ID: 1388027
From: Seeta Seeta <[email-masked]>
To: Ammar Asif <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Wed, 19 Aug 2020 03:13:02 -0700 (MST)

Hi Ammar, 

If the customer is asking for Bank transfer so 1st you have to raise jira and ask them to take out my credits from the customer. Once it's done then you have to ask the customer to provide us the bank details. 

And why you are asking for bank approval from us. please read your email properly before escalating the case. 

Thanks & Regards, 
Seeta Kunwar 

From: "Ammar Asif" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Wednesday, August 19, 2020 1:47:51 PM 
Subject: bank refund approval case ID: 1388027 

Problem Statement : Not shipped order / Refund approval. 

Ticket id : 1388027 
Order Date : Apr 10, 2020 
Order ID: 8376855923 
Tracking ID : FP04210010007 
Total Price : 31.56 kwd 

Issue Description : 
the refund has been initiated in my credit but customer wants it into his bank account. we need bank approval 

RMA:43310245 
Case history : The customer reached out to us on 15 Aug 2020 and since then the issue was pending. 

Customer's history : the customer is with us since 4/10/20 and this is his first order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Best Regards 
ammar asif