Subject: RE: Refund approval #6472576939
From: Jessie Caparas <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>, Malik Ismail <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Ezzaldeen Mahyoub <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Wed, 19 Aug 2020 09:31:35 +0000

@Fauzan  Ahmad . Musalman<mailto:[email-masked]>

Please find the attached approval.

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Tuesday, August 18, 2020 5:43 PM
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Ezzaldeen Mahyoub <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Refund approval #6472576939
Importance: High

External email sender, please take precaution.
Hi Team,

Problem Statement: Refund approval.

Ticket ID: 696265
Order Date: Mar 25, 2020
Order ID: 6472576939
Tracking ID:  S000707319561
Total Price: SAR124.00

Issue Description: The order was placed on Mar 25, 2020 and delivered to customer. But customer claiming that he has not received the item (161087554 - - Juniors Omega Baby Walker) as per hybris the all item has been shipped and delivered from our side.

Case history: Customer reach out to us on 14 Apr 2020, that there is one item is missing from his order and not received it. we have escalated to warehouse to update us many times but we did not get any update. and customer is chasing us for refund.

Customer's history: Customer is with us since March 2020 and has 8 completed orders.

Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Thank you for your help.

Regards,
Fauzan
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Subject: RE: Refund approval #6472576939
From: Sachin Maheshwari <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Date: Wed, 19 Aug 2020 09:13:34 +0000

Ok, process refund.

Regards,

Sachin Kumar

Assistant Manager – Ecommerce Operations

Landline: +971 4 517 5412

India Mobile: +91 85860 04494

UAE Mobile:+971 56 408 0342

[email-masked]<mailto:[email-masked]>

www.babyshopstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.babyshopstores.com%2F&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7C5e2d9409bf124e6d8e1d08d84420266c%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637334252155387732&sdata=4Wg4XCy%2FPrY5MhHy44Z7ITzgBCJS%2FPoM1ty40fKASnY%3D&reserved=0> I www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7C5e2d9409bf124e6d8e1d08d84420266c%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637334252155387732&sdata=huOQEAlBCfb2a0CRrppjbhtn5sWh%2FUcxw61eEVkFzRw%3D&reserved=0>

From: Jessie Caparas <[email-masked]>
Sent: Wednesday, August 19, 2020 12:27 PM
To: Sachin Maheshwari <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Subject: FW: Refund approval #6472576939
Importance: High

@Sachin Maheshwari<mailto:[email-masked]>

Please advise if we can refund the below.

From: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, August 18, 2020 5:43 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Ezzaldeen Mahyoub <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Refund approval #6472576939
Importance: High

External email sender, please take precaution.

Hi Team,

Problem Statement: Refund approval.

Ticket ID: 696265

Order Date: Mar 25, 2020

Order ID: 6472576939

Tracking ID:  S000707319561

Total Price: SAR124.00

Issue Description: The order was placed on Mar 25, 2020 and delivered to customer. But customer claiming that he has not received the item (161087554 - - Juniors Omega Baby Walker) as per hybris the all item has been shipped and delivered from our side.

Case history: Customer reach out to us on 14 Apr 2020, that there is one item is missing from his order and not received it. we have escalated to warehouse to update us many times but we did not get any update. and customer is chasing us for refund.

Customer's history: Customer is with us since March 2020 and has 8 completed orders.

Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Thank you for your help.

Regards,

Fauzan