Subject: RE: Refund approval #6483812194
From: Jessie Caparas <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>, Malik Ismail <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Ezzaldeen Mahyoub <[email-masked]>, seeta.seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Wed, 19 Aug 2020 08:51:45 +0000

@Fauzan  Ahmad . Musalman<mailto:[email-masked]>

Please find the attached approval.

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Tuesday, August 18, 2020 8:39 PM
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Ezzaldeen Mahyoub <[email-masked]>; seeta.seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Refund approval #6483812194
Importance: High

External email sender, please take precaution.
Hi Team,

Problem Statement: Refund approval.

Ticket ID: 919137
Order Date:  Apr 19, 2020
Order ID: 6483812194
Tracking ID:  S000970951671 & S001070399253
Total Price: SAR168

Issue Description:  The order was placed on Apr 19, 2020. and delivered to customer in two shipment. but customer is claiming that he has received only 7 items and there are 3 missing items. As per hybris the all 10 items has been delivered.
The missing items are:
​162170326 - - Lee Cooper Jeans with Button and Zip Closure (quantity 1)( SAR89)
161482814 - - Textured Low Top Lace Up Sneakers with Pull Tab (quantity 1)( SAR40.00)
161302890 - - Textured Loafers (quantity 1)( SAR39.00)

Case history: Customer reached out to us on 05 May 2020. That he has received only 7 items and there are 3 missing items. We have escalated many time to warehouse to check and update us but no response from their side.

Customer's history: This is the first order of customer with us.

Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Thank you for your help.

Regards,
Fauzan

________________________________
From: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
To: "Arish Laila" <[email-masked]<mailto:[email-masked]>>, "Jed Conlocops2" <[email-masked]<mailto:[email-masked]>>, "ramesh gottimukkala" <[email-masked]<mailto:[email-masked]>>, "sree adhikessavan" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Ezzaldeen Mahyoub" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 28 June, 2020 00:01:04
Subject: Missing items #6483812194

Hi Team,

Kindly assist us on below case.

Regards,
Fauzan

________________________________
From: "Ezzaldeen Mahyoub" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 27 June, 2020 23:49:01
Subject: Missing items

Hi Team,

Problem Statement: Missing items
Order Date : Apr 19, 2020
Order ID: 6483812194
Tracking ID: S000970951671
Assistance Required: Need missing item

Issue Description: Customer placed order for 10 items but as per the customer she has only received 7 items, Under the consignment details we can see that all 10 items has been Delivered from our side.

The missing item is :
1/ 162170326 - - Lee Cooper Jeans with Button and Zip Closure (quantity 1) SAR89.00
2/ 161482814 - - Textured Low Top Lace Up Sneakers with Pull Tab (quantity 1) SAR40.00
3/ 161302890 - - Textured Loafers (quantity 1) SAR39.00

Regards,
Ezzaldeen

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Subject: RE: Refund approval #6483812194
From: Varun Sharma <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Date: Wed, 19 Aug 2020 08:17:58 +0000

Pls refund if customer has not received the products

From: Jessie Caparas <[email-masked]>
Sent: Wednesday, August 19, 2020 12:12 PM
To: Varun Sharma <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Subject: FW: Refund approval #6483812194
Importance: High

@Varun Sharma<mailto:[email-masked]>

Please advise if we can refund the below missing items.

Case history: Customer reached out to us on 05 May 2020. That he has received only 7 items and there are 3 missing items. We have escalated many time to warehouse to check and update us but no response from their side.

Customer's history: This is the first order of customer with us.

From: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, August 18, 2020 8:39 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Ezzaldeen Mahyoub <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Refund approval #6483812194
Importance: High

External email sender, please take precaution.

Hi Team,

Problem Statement: Refund approval.

Ticket ID: 919137

Order Date:  Apr 19, 2020

Order ID: 6483812194

Tracking ID:  S000970951671 & S001070399253

Total Price: SAR168

Issue Description:  The order was placed on Apr 19, 2020. and delivered to customer in two shipment. but customer is claiming that he has received only 7 items and there are 3 missing items. As per hybris the all 10 items has been delivered.

The missing items are:

​162170326 - - Lee Cooper Jeans with Button and Zip Closure (quantity 1)( SAR89)

161482814 - - Textured Low Top Lace Up Sneakers with Pull Tab (quantity 1)( SAR40.00)

161302890 - - Textured Loafers (quantity 1)( SAR39.00)

Case history: Customer reached out to us on 05 May 2020. That he has received only 7 items and there are 3 missing items. We have escalated many time to warehouse to check and update us but no response from their side.

Customer's history: This is the first order of customer with us.

Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Thank you for your help.

Regards,

Fauzan

  _____

From: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
To: "Arish Laila" <[email-masked]<mailto:[email-masked]>>, "Jed Conlocops2" <[email-masked]<mailto:[email-masked]>>, "ramesh gottimukkala" <[email-masked]<mailto:[email-masked]>>, "sree adhikessavan" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Ezzaldeen Mahyoub" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 28 June, 2020 00:01:04
Subject: Missing items #6483812194

Hi Team,

Kindly assist us on below case.

Regards,

Fauzan

  _____

From: "Ezzaldeen Mahyoub" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 27 June, 2020 23:49:01
Subject: Missing items

Hi Team,

Problem Statement: Missing items
Order Date : Apr 19, 2020
Order ID: 6483812194
Tracking ID: S000970951671
Assistance Required: Need missing item

Issue Description: Customer placed order for 10 items but as per the customer she has only received 7 items, Under the consignment details we can see that all 10 items has been Delivered from our side.

The missing item is :
1/ 162170326 - - Lee Cooper Jeans with Button and Zip Closure (quantity 1) SAR89.00
2/ 161482814 - - Textured Low Top Lace Up Sneakers with Pull Tab (quantity 1) SAR40.00
3/ 161302890 - - Textured Loafers (quantity 1) SAR39.00

Regards,
Ezzaldeen