Subject: RE: Refund approval #6473882205
From: Jessie Caparas <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>, Malik Ismail <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, seeta.seeta <[email-masked]>
Date: Wed, 19 Aug 2020 08:23:27 +0000

Hi Fauzan,

What item did the customer received?

What item was the customer supposed to received?

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Tuesday, August 18, 2020 8:13 PM
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>; seeta.seeta <[email-masked]>
Subject: Refund approval #6473882205
Importance: High

External email sender, please take precaution.
Hi Team,

Problem Statement: Refund approval.

Ticket ID: 913884
Order Date: Mar 28, 2020
Order ID: 6473882205
Return Tracking ID: 45767059973
Total Price: SAR135

Issue Description: Customer has received a wrong item and raised return request. as per customer the item has been collected from him and did not get the refund.

Case history: customer saying that the item has been collected and till now he did not get the refund. And as per the tracking number there is no details (Invalid number). We have escalated many times to Conloc to update us if the item has been returned or not but we did not get any response from them.

Customer's history:  Customer is with us since Feb 2020, and has two orders.

Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue.
​
​Thank you for your help.

Regards,
Fauzan
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