Subject: RE: Refund approval //6483174699
From: Jessie Caparas <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>, Malik Ismail <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>, seeta.seeta <[email-masked]>, Algaili Ahmed <[email-masked]>
Date: Wed, 19 Aug 2020 07:55:51 +0000

@Fauzan  Ahmad . Musalman<mailto:[email-masked]>

Please do the needful.

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Tuesday, August 18, 2020 10:14 PM
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>; seeta.seeta <[email-masked]>; Algaili Ahmed <[email-masked]>
Subject: Refund approval //6483174699
Importance: High

External email sender, please take precaution.
Hi Team,

Problem Statement: Refund approval.

Ticket ID: 986037
Order Date: Apr 17, 2020
Order ID: 6483174699
Tracking ID: 290086900855
Total Price: SAR160.00

Issue Description: The order was placed on Apr 17, 2020. and delivered to customer on 05 May 2020. but customer is claiming that he has received only 2 items and there is one missing items. As per hybris the all 3 items has been delivered.
The missing items is:
159912550 - - Bright Starts Giggle and See Safari Bouncer (SAR160.00)

Case history: Customer reached out to us on 10 May 2020. That he has received only 2 items out of 3 items and there is one missing items. We have escalated many time to warehouse to check and update us but no response from their side.

Customer's history: This is the first order of customer with us.

Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Thank you for your help.

Regards,
Fauzan
________________________________
From: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
To: "Arish Laila" <[email-masked]<mailto:[email-masked]>>, "suvadeep saha" <[email-masked]<mailto:[email-masked]>>, "sree adhikessavan" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Algaili Ahmed" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 16 August, 2020 17:11:06
Subject: Re: Missing items  //6483174699

Hi Team,

Any update ?

________________________________
From: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
To: "Arish Laila" <[email-masked]<mailto:[email-masked]>>, "suvadeep saha" <[email-masked]<mailto:[email-masked]>>, "sree adhikessavan" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Hafizullah Lsm" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, July 13, 2020 12:22:39 PM
Subject: Re: Missing items  //6483174699

Hi Team,

With the refernce to the order number 6483174699, the customer placed the order for 3 items and as per the hybris all items has been delivered. However, the customer is claiming that he didn't receive 1 item which is 159912550 - - Bright Starts Giggle and See Safari Bouncer SAR 229.

So we request you to check this concern and assist us asap.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Hafizullah Lsm" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 12 July, 2020 18:30:21
Subject: Missing items           (​Need ​Approval)

Hi Team,

Problem Statement: Missing items

Order Date: 17/4/2020
Order ID: 6483174699
Tracking ID: 290086900855
Assistance Required: ​Need ​Approval for refund

Issue Description: Customer placed an order for 3 items but as per the customer she has only received 2 items, Under the consignment details we can see that all 3 items have been delivered from our side.

The missing item is:
159912550 - - Bright Starts Giggle and See Safari Bouncer

I have  escalated to WH three-time for missing items and also escalated to  the concept Head two-time for approval of refund but I did not get any confirmation about this order so kindly check this order

Regards
Hafizullah

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Subject: RE: Refund approval //6483174699
From: Sachin Maheshwari <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Date: Wed, 19 Aug 2020 07:28:00 +0000

Ok, process refund.

Regards,

Sachin Kumar

Assistant Manager – Ecommerce Operations

Landline: +971 4 517 5412

India Mobile: +91 85860 04494

UAE Mobile:+971 56 408 0342

[email-masked]<mailto:[email-masked]>

www.babyshopstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.babyshopstores.com%2F&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7Ca708cd197ee840a964c008d8441166f3%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637334188814231433&sdata=PBqDjMTRSrW4I4gLpH8hDAIKqVXyI1id%2B%2FKLXVBmw8A%3D&reserved=0> I www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7Ca708cd197ee840a964c008d8441166f3%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637334188814241427&sdata=VbLo5VjJVA3GQRw%2FE1hlYpR473kpf5yxMIzRxXPh0s8%3D&reserved=0>

From: Jessie Caparas <[email-masked]>
Sent: Wednesday, August 19, 2020 11:07 AM
To: Sachin Maheshwari <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Subject: FW: Refund approval //6483174699
Importance: High

@Sachin Maheshwari<mailto:[email-masked]>

Please advise if we can refund the below missing item case.

From: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, August 18, 2020 10:14 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Algaili Ahmed <[email-masked]<mailto:[email-masked]>>
Subject: Refund approval //6483174699
Importance: High

External email sender, please take precaution.

Hi Team,

Problem Statement: Refund approval.

Ticket ID: 986037

Order Date: Apr 17, 2020

Order ID: 6483174699

Tracking ID: 290086900855

Total Price: SAR160.00

Issue Description: The order was placed on Apr 17, 2020. and delivered to customer on 05 May 2020. but customer is claiming that he has received only 2 items and there is one missing items. As per hybris the all 3 items has been delivered.

The missing items is:

159912550 - - Bright Starts Giggle and See Safari Bouncer (SAR160.00)

Case history: Customer reached out to us on 10 May 2020. That he has received only 2 items out of 3 items and there is one missing items. We have escalated many time to warehouse to check and update us but no response from their side.

Customer's history: This is the first order of customer with us.

Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Thank you for your help.

Regards,

Fauzan

  _____

From: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
To: "Arish Laila" <[email-masked]<mailto:[email-masked]>>, "suvadeep saha" <[email-masked]<mailto:[email-masked]>>, "sree adhikessavan" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Algaili Ahmed" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 16 August, 2020 17:11:06
Subject: Re: Missing items  //6483174699

Hi Team,

Any update ?

  _____

From: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
To: "Arish Laila" <[email-masked]<mailto:[email-masked]>>, "suvadeep saha" <[email-masked]<mailto:[email-masked]>>, "sree adhikessavan" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Hafizullah Lsm" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, July 13, 2020 12:22:39 PM
Subject: Re: Missing items  //6483174699

Hi Team,

With the refernce to the order number 6483174699, the customer placed the order for 3 items and as per the hybris all items has been delivered. However, the customer is claiming that he didn't receive 1 item which is 159912550 - - Bright Starts Giggle and See Safari Bouncer SAR 229.

So we request you to check this concern and assist us asap.

Thanks & Regards,
Seeta Kunwar

  _____

From: "Hafizullah Lsm" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 12 July, 2020 18:30:21
Subject: Missing items           (​Need ​Approval)

Hi Team,

Problem Statement: Missing items

Order Date: 17/4/2020

Order ID: 6483174699

Tracking ID: 290086900855

Assistance Required: ​Need ​Approval for refund

Issue Description: Customer placed an order for 3 items but as per the customer she has only received 2 items, Under the consignment details we can see that all 3 items have been delivered from our side.

The missing item is:

159912550 - - Bright Starts Giggle and See Safari Bouncer

I have  escalated to WH three-time for missing items and also escalated to  the concept Head two-time for approval of refund but I did not get any confirmation about this order so kindly check this order

Regards

Hafizullah