Subject: [JIRA] (REL-111001) Refund rejected 3 times (6209483397)
From: "Sankar T (Jira)" <[email-masked]>
To: "fauzan musalman" <[email-masked]>
Date: Wed, 19 Aug 2020 01:55:15 +0000

Sankar T *made 1 update* and *added 1 new comment*. REL-System Reliability Engineering - Landmark/REL-111001 Refund rejected 3 times (6209483397) 

Sankar T *made 1 update* and *added 1 new comment*.

REL-System Reliability Engineering - Landmark ( https://landmark.atlassian.net/browse/REL?atlOrigin=eyJpIjoiNTQwMGQ3NTcxMWVhNDFiMTkyMDExMDM3NWExNTk5MzEiLCJwIjoiaiJ9 )

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REL-111001 ( https://landmark.atlassian.net/browse/REL-111001?atlOrigin=eyJpIjoiNTQwMGQ3NTcxMWVhNDFiMTkyMDExMDM3NWExNTk5MzEiLCJwIjoiaiJ9 )

Refund rejected 3 times (6209483397) ( https://landmark.atlassian.net/browse/REL-111001?atlOrigin=eyJpIjoiNTQwMGQ3NTcxMWVhNDFiMTkyMDExMDM3NWExNTk5MzEiLCJwIjoiaiJ9 )
Updates
Sankar T 5:52 am GST Status: To Be Assigned Hybris Resolved
Comments
Sankar T 5:52 am GST

There is no issue from hybris/ our E-commerce end, our payment gateway vendor pay fort has an issue for the MADA refunds and they are working with the Bank to fix the issue. From our end, we are providing all the rejected orders every 5 days to payfort team to process the refund. So far, we have given 1000+ orders and they are asking for another 3 weeks to refund all the customers. Request your cooperation to convey the same to the customer so that the customer will not call us back and forth.

View issue ( https://landmark.atlassian.net/browse/REL-111001?atlOrigin=eyJpIjoiNTQwMGQ3NTcxMWVhNDFiMTkyMDExMDM3NWExNTk5MzEiLCJwIjoiaiJ9 )

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