Subject: Refund approval //6483174699
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Jessie Caparas <[email-masked]>, Malik Ismail <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, Algaili Ahmed <[email-masked]>
Date: Tue, 18 Aug 2020 11:13:44 -0700 (MST)

Hi Team, 

Problem Statement: Refund approval. 

Ticket ID: 986037 
Order Date: Apr 17, 2020 
Order ID: 6483174699 
Tracking ID: 290086900855 
Total Price: SAR160.00 

Issue Description : The order was placed on Apr 17, 2020. and delivered to customer on 05 May 2020. but customer is claiming that he has received only 2 items and there is one missing items. As per hybris the all 3 items has been delivered. 
The missing items is: 
159912550 - - Bright Starts Giggle and See Safari Bouncer (SAR160.00) 

Case history : Customer reached out to us on 10 May 2020. That he has received only 2 items out of 3 items and there is one missing items. We have escalated many time to warehouse to check and update us but no response from their side. 

Customer's history : This is the first order of customer with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Thank you for your help. 

Regards, 
Fauzan 

From: "Shakeeb Arsalan" <[email-masked]> 
To: "Arish Laila" <[email-masked]>, "suvadeep saha" <[email-masked]>, "sree adhikessavan" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Algaili Ahmed" <[email-masked]> 
Sent: Sunday, 16 August, 2020 17:11:06 
Subject: Re: Missing items //6483174699 

Hi Team, 

Any update ? 

From: "Seeta Seeta" <[email-masked]> 
To: "Arish Laila" <[email-masked]>, "suvadeep saha" <[email-masked]>, "sree adhikessavan" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Hafizullah Lsm" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Monday, July 13, 2020 12:22:39 PM 
Subject: Re: Missing items //6483174699 

Hi Team, 

With the refernce to the order number 6483174699, the customer placed the order for 3 items and as per the hybris all items has been delivered. However, the customer is claiming that he didn't receive 1 item which is 159912550 - - Bright Starts Giggle and See Safari Bouncer SAR 229. 

So we request you to check this concern and assist us asap. 

Thanks & Regards, 
Seeta Kunwar 

From: "Hafizullah Lsm" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Sunday, 12 July, 2020 18:30:21 
Subject: Missing items (​Need ​Approval) 

Hi Team, 

Problem Statement: Missing items 

Order Date: 17/4/2020 
Order ID: 6483174699 
Tracking ID: 290086900855 
Assistance Required: ​Need ​Approval for refund 

Issue Description: Customer placed an order for 3 items but as per the customer she has only received 2 items, Under the consignment details we can see that all 3 items have been delivered from our side. 

The missing item is: 
159912550 - - Bright Starts Giggle and See Safari Bouncer 

I have escalated to WH three-time for missing items and also escalated to the concept Head two-time for approval of refund but I did not get any confirmation about this order so kindly check this order 

Regards 
Hafizullah