Subject: Refund approval #6470370903
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Jessie Caparas <[email-masked]>, Malik Ismail <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Seeta Seeta <[email-masked]>, Algaili Ahmed <[email-masked]>
Date: Tue, 18 Aug 2020 11:01:40 -0700 (MST)

Hi Team, 

Problem Statement: Refund approval. 

Ticket ID: 978024 
Order Date: Mar 17, 2020 
Order ID: 6470370903 
Return Tracking ID: 34145138680389 
RMA: 23478210 
Total Price: SAR149.85 

Issue Description : Customer has returned 4 items under AWB 34145138680389 . and it has been delivered to Conloc on April 06, 2020. 

Case history : Customer reached out to us on and saying that hes has returned 4 items under AWB 34145138680389. as per the tracking number the items has been delivered to Conloc on. We have escalated many time to Conloc to process the refund but we have get no response. 

Customer's history : Customer is with us since 2018 , and has 10 completed order orders. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 
​ 
​Thank you for your help. 

Regards, 
Fauzan