Subject: Refund approval# 6484283463
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Malik Ismail <[email-masked]>, Jessie Caparas <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Ezzaldeen Mahyoub <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Tue, 18 Aug 2020 10:03:06 -0700 (MST)

Hi Team, 

Problem Statement: Refund approval. 

Ticket ID: 937675 
Order Date: Apr 20, 2020 
Order ID: 6484283463 
Tracking ID: S000988753771 
Total Price: SAR124.00 

Issue Description : The order was placed on ​Apr 20, 2020 and delivered to customer on 26 Apr 2020.. But customer claiming that he has not received the item ( 160810882 - - Juniors Air Hockey Game Set ) as per hybris the all item has been shipped and delivered from our side. 

Case history : Customer reach out to us on 06 May 2020, that there is one item is missing from his order and not received it. we have escalated to warehouse to update us many times but we did not get any update. and customer is chasing us for refund. 

Customer's history : Customer is with us since March 2020 and has 4 completed orders. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Thank you for your help. 

Regards, 
Fauzan 

From: "Shakeeb Arsalan" <[email-masked]> 
To: "Arish Laila" <[email-masked]>, "suvadeep saha" <[email-masked]>, "ramesh gottimukkala" <[email-masked]>, "sree adhikessavan" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Ezzaldeen Mahyoub" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Sachin Maheshwari" <[email-masked]> 
Sent: Friday, 26 June, 2020 17:44:17 
Subject: Re: Missing items 6484283463 

Hi Team, 

Kindly assist regarding the following concern. 

Regards 
Shakeeb 

From: "Ezzaldeen Mahyoub" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Thursday, 25 June, 2020 17:17:20 
Subject: Missing items 

Hi Team, 

Problem Statement: Missing items 
Order Date : Apr 20, 2020 
Order ID: 6484283463 
Tracking ID: S000988753771 
Assistance Required: Need missing item 

Issue Description: Customer placed order for 7 items but as per the customer she has only received 5 items, Under the consignment details we can see that all 7 items has been Delivered from our side. 

The missing item are : 
160810882 - - Juniors Air Hockey Game Set (quantity 1) 

Regards, 
Ezzaldeen