Subject: Refund approval #6483812194
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Jessie Caparas <[email-masked]>, Malik Ismail <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Ezzaldeen Mahyoub <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Tue, 18 Aug 2020 09:39:13 -0700 (MST)

Hi Team, 

Problem Statement: Refund approval. 

Ticket ID: 919137 
Order Date: Apr 19, 2020 
Order ID: 6483812194 
Tracking ID: S000970951671 & S001070399253 
Total Price: SAR168 

Issue Description : The order was placed on Apr 19, 2020. and delivered to customer in two shipment. but customer is claiming that he has received only 7 items and there are 3 missing items. As per hybris the all 10 items has been delivered. 
The missing items are: 
​162170326 - - Lee Cooper Jeans with Button and Zip Closure (quantity 1)( SAR89) 
161482814 - - Textured Low Top Lace Up Sneakers with Pull Tab (quantity 1)( SAR40.00) 
161302890 - - Textured Loafers (quantity 1)( SAR39.00) 

Case history : Customer reached out to us on 05 May 2020. That he has received only 7 items and there are 3 missing items. We have escalated many time to warehouse to check and update us but no response from their side. 

Customer's history : This is the first order of customer with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Thank you for your help. 

Regards, 
Fauzan 

From: "Fauzan Ahmad, Musalman" <[email-masked]> 
To: "Arish Laila" <[email-masked]>, "Jed Conlocops2" <[email-masked]>, "ramesh gottimukkala" <[email-masked]>, "sree adhikessavan" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Ezzaldeen Mahyoub" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Sunday, 28 June, 2020 00:01:04 
Subject: Missing items #6483812194 

Hi Team, 

Kindly assist us on below case. 

Regards, 
Fauzan 

From: "Ezzaldeen Mahyoub" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Saturday, 27 June, 2020 23:49:01 
Subject: Missing items 

Hi Team, 

Problem Statement: Missing items 
Order Date : Apr 19, 2020 
Order ID: 6483812194 
Tracking ID: S000970951671 
Assistance Required: Need missing item 

Issue Description: Customer placed order for 10 items but as per the customer she has only received 7 items, Under the consignment details we can see that all 10 items has been Delivered from our side. 

The missing item is : 
1/ 162170326 - - Lee Cooper Jeans with Button and Zip Closure (quantity 1) SAR89.00 
2/ 161482814 - - Textured Low Top Lace Up Sneakers with Pull Tab (quantity 1) SAR40.00 
3/ 161302890 - - Textured Loafers (quantity 1) SAR39.00 

Regards, 
Ezzaldeen