Subject: Refund approval #6473882205
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Jessie Caparas <[email-masked]>, Malik Ismail <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>
Date: Tue, 18 Aug 2020 09:13:28 -0700 (MST)

Hi Team, 

Problem Statement: Refund approval. 

Ticket ID: 913884 
Order Date: Mar 28, 2020 
Order ID: 6473882205 
Return Tracking ID: 45767059973 
Total Price: SAR135 

Issue Description : Customer has received a wrong item and raised return request. as per customer the item has been collected from him and did not get the refund. 

Case history : customer saying that the item has been collected and till now he did not get the refund. And as per the tracking number there is no details (Invalid number). We have escalated many times to Conloc to update us if the item has been returned or not but we did not get any response from them. 

Customer's history : Customer is with us since Feb 2020, and has two orders. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 
​ 
​Thank you for your help. 

Regards, 
Fauzan