Subject: POD / Refund approval// 8387084363
From: Algaili Ahmed <[email-masked]>
To: "Fauzan Ahmad, Musalman" <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Tue, 18 Aug 2020 07:28:35 -0700 (MST)

Hi Team, 

Problem Statement : POD / Refund approval. 

Order Date : 10-Jun-2020 

Order ID: 8387084363 

Tracking ID : 202006111630568 

Total Price : KWD 32 

Issue Description : The Customer placed the C&C order on 10-Jun-2020, and as per Hybris the pickup is complete but the customer claimed he has not collected his order. 

The issue was escalated to the concerned party for POD request but no action has been done. 

Case history : The customer reached out to us on 13 June and since then the issue was escalated to stores and C&C concerned team for POD request. 

Customer's history : This customer's first order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Best Regards, 
Algaily.