Subject: Refund approval #6477523322
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Jessie Caparas <[email-masked]>, Malik Ismail <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, escalations dxbteam <[email-masked]>, Ezzaldeen Mahyoub <[email-masked]>
Date: Tue, 18 Aug 2020 07:19:57 -0700 (MST)

Hi Team, 

Problem Statement: Refund approval. 

Ticket ID: 823042 
Order Date: Apr 4, 2020 
Order ID: 6477523322 
Tracking ID: 290083778185 
Total Price: SAR223.00 

Issue Description : The order was placed on Apr 4, 2020 and delivered to customer on 25 Apr 2020.. But customer claiming that he has not received the item ( 162056816 - - Juniors Circus Baby Walker with Toy Bar ) as per hybris the all item has been shipped and delivered from our side. 

Case history : Customer reach out to us on 28 Apr 2020, that there is one item is missing from his order and not received it. we have escalated to warehouse to update us many times but we did not get any update. and customer is chasing us for refund. 

Customer's history : Customer is with us since March 2020 and has 7 completed orders. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Thank you for your help. 

Regards, 
Fauzan