Subject: Missing Shipment / Refund approval Order ID: 6215647295
From: "Ebrahim Abduljalil. Qasem" <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Tue, 18 Aug 2020 06:44:43 -0700 (MST)

Hi Team 

Problem Statement : Missing Shipment / Refund approval. 

Order Date : Aug 13, 2020 
Order ID: 6215647295 
Tracking ID : FP08130001565 
Total Price : 198 

Issue Description : The Customer placed the order on Aug 13, 2020, we had asked for the POD from the LMG team which was shared and it was sent to the customer.However, the customer claims that she has not received the shipment and also says that the image of the building is different from the one mentioned in the address. 

Case history : The customer reached out to us on Aug 16, 2020. 

Customer's history : The customer is with us since Aug 13, 2020 and this is her first order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Regards, 
Ebrahim Hageb