Subject: Refund approval #6472576939
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Jessie Caparas <[email-masked]>, Malik Ismail <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Ezzaldeen Mahyoub <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Tue, 18 Aug 2020 06:42:49 -0700 (MST)

Hi Team, 

Problem Statement: Refund approval. 
Ticket ID: 696265 
Order Date: Mar 25, 2020 
Order ID: 6472576939 
Tracking ID: S000707319561 
Total Price: SAR124.00 
Issue Description : The order was placed on Mar 25, 2020 and delivered to customer. But customer claiming that he has not received the item ( 161087554 - - Juniors Omega Baby Walker ) as per hybris the all item has been shipped and delivered from our side. 

Case history : Customer reach out to us on 14 Apr 2020, that there is one item is missing from his order and not received it. we have escalated to warehouse to update us many times but we did not get any update. and customer is chasing us for refund. 

Customer's history : Customer is with us since March 2020 and has 8 completed orders. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 
Thank you for your help. 

Regards, 
Fauzan