Subject: Refund Approval // 6476893910
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Jessie Caparas <[email-masked]>, Apoorv Joshi <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Abdulqader Ahmed <[email-masked]>
Date: Tue, 18 Aug 2020 06:22:42 -0700 (MST)

Hi Team, 

Problem Statement: Refund approval. 
Ticket ID: 676114 
Order Date: Apr 3, 2020 
Order ID: 6476893910 
Tracking ID: S000786782418 
Total Price: SAR438.00 
Issue Description : The order was placed on Apr 3, 2020 and delivered to customer. But customer claiming that he has not received the item ( 161717010 - - Juniors Rex Basic High Chair 2 Quantity ) as per hybris the all item has been shipped and delivered from our side. 

Case history : Customer reach out to us on 13 Apr 2020, that there are two items missing from his order and not received it. we have escalated to warehouse to update us many times but we did not get any update. and customer is chasing us for refund. 

Customer's history : Customer is with us since 2019 and has two order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 
Thank you for your help. 

Regards, 
Fauzan 

From: "Shakeeb Arsalan" <[email-masked]> 
To: "Arish Laila" <[email-masked]>, "suvadeep saha" <[email-masked]>, "sree adhikessavan" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Sachin Maheshwari" <[email-masked]>, "Abdulqader Ahmed" <[email-masked]> 
Sent: Sunday, 2 August, 2020 19:35:06 
Subject: Re: Missing item// 6476893910 

Hi Team, 

Kindly assist regarding the following concern. 

Regards 
Shakeeb 

From: "Shakeeb Arsalan" <[email-masked]> 
To: "Sagaya Suresh Kumar" <[email-masked]>, "suvadeep saha" <[email-masked]>, "sree adhikessavan" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Algaili Ahmed" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "sachin maheshwari" <[email-masked]> 
Sent: Monday, 1 June, 2020 18:31:18 
Subject: Re: Missing item// 6476893910 

Hi Team, 

Kindly assist regarding the following concern. 

Regards 
Shakeeb 

From: "Algaili Ahmed" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Tuesday, 26 May, 2020 14:20:24 
Subject: Missing item// 6476893910 

Hi Team, 

Problem Statement: (Missing items) 

Order Date : 03-Apr-2020 
Order ID: 6476893910 
Tracking ID: S000786782418 
Assistance Required: Need missing item 
Issue Description: The customer placed order for 2 items but as per the customer he/she has only received 1 items, Under the consignment details we can see that all 2 items have been shipped/Delivered from our side. 
The customer history: 1 ITEM OUT OF 2 IS MISSING, CUSTOMER WANTS THE SAME ASAP. THE CUSTOMER REPORTED THE ISSUES FIRST TIME AS PER HIS HISTORY. 
The missing item is 161717010 - - Juniors Rex Basic High Chair the cost of the item is SAR 438.00. 

Regards, 
Algaily