Subject: Re: Wrong item delivered/ 6456924622
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: bsj nf <[email-masked]>
Cc: Jessie Caparas <[email-masked]>, Hcmadina Wh <[email-masked]>, Seeta Seeta <[email-masked]>, Malik Ismail <[email-masked]>, asjad hussain <[email-masked]>, escalations dxbteam <[email-masked]>, Arish Laila <[email-masked]>, Sachin Maheshwari <[email-masked]>, Shakeeb Arsalan <[email-masked]>, IranBudhathoki <[email-masked]>, navaz nt <[email-masked]>, Moosa Yusuf <[email-masked]>, Mohammed Shahwaz Ahmed <Mo
Date: Tue, 18 Aug 2020 06:04:51 -0700 (MST)

Hi Team, 

Please find the RMA: 24018034 of order #6456924622 to process refund. 

Thank you for your help. 

Regards, 
Fauzan 

From: "bsj nf" <[email-masked]> 
To: "Jessie Caparas" <[email-masked]>, "Hcmadina Wh" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Malik Ismail" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "asjad hussain" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Arish Laila" <[email-masked]>, "Sachin Maheshwari" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "IranBudhathoki" <[email-masked]>, "navaz nt" <[email-masked]>, "Moosa Yusuf" <[email-masked]>, "Mohammed Shahwaz Ahmed" <[email-masked]>, "Umapathi Venkatachalam" <[email-masked]> 
Sent: Tuesday, 28 July, 2020 13:10:20 
Subject: Wrong item delivered/ 6456924622 

Hi 

Team 

Please check the below order status and find the attachment our Madinah team already updated to the below customer item return has been done. So kindly send back RMA no .We wait for kind your conformation. 

Best Regards, 

HARUN 

Babyshop GDMS Operation 

Jeddah-2113 

Mob-0544358297 

From: Jessie Caparas 
Sent: Sunday, July 26, 2020 12:36 PM 
To: Bsj Nf <[email-masked]>; Hcmadina Wh <[email-masked]>; Seeta Seeta <[email-masked]> 
Cc: Fauzan Ahmad, Musalman <[email-masked]>; Asjad Hussain <[email-masked]>; Escalations Dxbteam <[email-masked]>; ArishLaila <[email-masked]>; Sachin Maheshwari <[email-masked]>; Shakeeb Arsalan <[email-masked]>; IranBudhathoki <[email-masked]>; Navaz Nt <[email-masked]>; Moosa Yusuf <[email-masked]>; Mohammed Shahwaz Ahmed <[email-masked]>; Umapathi Venkatachalam <[email-masked]> 
Subject: RE: Wrong item delivered/ 6456924622 

FYI [ mailto:[email-masked] | 
@Seeta Seeta ] 

From: Bsj Nf < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, July 26, 2020 12:48 PM 
To: Hcmadina Wh < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Asjad Hussain < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; ArishLaila < [ mailto:[email-masked] | [email-masked] ] >; Sachin Maheshwari < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; IranBudhathoki < [ mailto:[email-masked] | [email-masked] ] >; Navaz Nt < [ mailto:[email-masked] | [email-masked] ] >; Moosa Yusuf < [ mailto:[email-masked] | [email-masked] ] >; Mohammed Shahwaz Ahmed < [ mailto:[email-masked] | [email-masked] ] >; Umapathi Venkatachalam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Wrong item delivered/ 6456924622 

Hi 

[ mailto:[email-masked] | @Hcmadina Wh ] -Naiju 

Please check the below order status and return the below customer item on tomorrow 27 th -Jul-20.Once you done the return kindly update our support team asap. 

Best Regards, 

HARUN 

Babyshop GDMS Operation 

Jeddah-2113 

Mob-0544358297 

From: Sachin Maheshwari 
Sent: Sunday, July 26, 2020 9:46 AM 
To: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; IranBudhathoki < [ mailto:[email-masked] | [email-masked] ] >; Bsj Nf < [ mailto:[email-masked] | [email-masked] ] >; Navaz Nt < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Asjad Hussain < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; ArishLaila < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Wrong item delivered/ 6456924622 

Pls arrange return & process refund. 

Regards, 

Sachin Kumar 

Assistant Manager – Ecommerce Operations 

Landline: +971 4 517 5412 

India Mobile: +91 85860 04494 

UAE Mobile:+971 56 408 0342 

[ mailto:[email-masked] | [email-masked] ] 

[ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.babyshopstores.com%2F&data=02%7C01%7Cbsj.nf%40landmarkgroup.com%7Cc613e27bc1a648fa4fc908d8314755c0%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637313529739284859&sdata=ehwI8JudQPht%2FveZMfmqaBAiGbKshVlU37%2Btl%2FfFv6U%3D&reserved=0 | www.babyshopstores.com ] I [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Cbsj.nf%40landmarkgroup.com%7Cc613e27bc1a648fa4fc908d8314755c0%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637313529739294853&sdata=deN0aTPqIY7BdeVHX6jhCb2lTjTnSBzcg2dQLZ%2FbTls%3D&reserved=0 | 
www.landmarkgroup.com ] 

From: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, July 24, 2020 4:46 PM 
To: IranBudhathoki < [ mailto:[email-masked] | [email-masked] ] >; Bsj Nf < [ mailto:[email-masked] | [email-masked] ] >; Navaz Nt < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Asjad Hussain < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; ArishLaila < [ mailto:[email-masked] | [email-masked] ] >; Sachin Maheshwari < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Wrong item delivered/ 6456924622 

External email sender, please take precaution. 

Hi Team, 

Kindly assist regarding the following concern. 

Regards 

Shakeeb 

From: "Asjad Hussain" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, 19 July, 2020 16:28:48 
Subject: Wrong item delivered/ 6456924622 

Hi Team, 

WWD item. 

Problem Statement – Wrong item delivered 

Order ID – 6456924622 

Tracking ID: 00000080005959585 

Item ID: 162195618 

Assistance Required – Need an urgent replacement 

The order was placed on 15/12/2019, However. customer is saying that he ordered this stroller for twins but he received normal stroller for one kid, the condition of this order is still in the original packaging so kindly check into this case and advise us if replacement can be offered. 

Regards, 

Asjad. 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com 

Subject: RE: Wrong item delivered/ 6456924622
From: Hcmadina Wh <[email-masked]>
To: Bsj Nf <[email-masked]>
Cc: Navaz Nt <[email-masked]>, Moosa Yusuf <[email-masked]>, IranBudhathoki <[email-masked]>, Ifras Ibrahim <[email-masked]>
Date: Tue, 28 Jul 2020 07:12:08 +0000

Hi Harun

Below item yesterday return customer house . item today I will send Jeddah warehouse please check and conform

Naiju Abdulkalam
COD Supervisior

Madina WareHouse

Mob: +966 544361050

Ext : 7769

E : [email-masked]<mailto:[email-masked]>

<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homecentre.com%2F&data=02%7C01%7Cbsj.nf%40landmarkgroup.com%7C9358e2118251426b7aab08d832c58a6a%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637315171290761758&sdata=vn2y1jhUpnjruCxTjqJdVS6AP9Vx90%2BMsi2XY%2FddT7w%3D&reserved=0>

Landmark Arabia,
Jeddah

Saudi Arabia www.homecentre.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homecentre.com%2F&data=02%7C01%7Cbsj.nf%40landmarkgroup.com%7C9358e2118251426b7aab08d832c58a6a%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637315171290761758&sdata=vn2y1jhUpnjruCxTjqJdVS6AP9Vx90%2BMsi2XY%2FddT7w%3D&reserved=0>

FOLLOW US ON

<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.facebook.com%2FHomecentrestores&data=02%7C01%7Cbsj.nf%40landmarkgroup.com%7C9358e2118251426b7aab08d832c58a6a%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637315171290771747&sdata=VzMIzQ%2FUHP5HiOg%2BiSBCUI5n7i8KMIuT0CRVuxK86k0%3D&reserved=0> <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.twitter.com%2Faskhomecentre&data=02%7C01%7Cbsj.nf%40landmarkgroup.com%7C9358e2118251426b7aab08d832c58a6a%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637315171290771747&sdata=HmpnKgxupcKrMAAR6ERTNqhgNyySbzcEpibGZc0yJso%3D&reserved=0>  <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.youtube.com%2Fuser%2FHomecentrestore&data=02%7C01%7Cbsj.nf%40landmarkgroup.com%7C9358e2118251426b7aab08d832c58a6a%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637315171290771747&sdata=u9go%2FUi5OlWnaUAyJ9bkCsKFkDjpvV7vDxjlAKtN2uA%3D&reserved=0>  <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Finstagram.com%2Fhomecentrestores&data=02%7C01%7Cbsj.nf%40landmarkgroup.com%7C9358e2118251426b7aab08d832c58a6a%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637315171290781749&sdata=qQ1IxPHq8K12ChTp2w%2B0reK3JtYjawMYYte0eTu6ZIk%3D&reserved=0>

From: Moosa Yusuf <[email-masked]>
Sent: Monday, July 27, 2020 7:50 AM
To: Hcmadina Wh <[email-masked]>; Bsj Nf <[email-masked]>
Cc: Navaz Nt <[email-masked]>
Subject: FW: Wrong item delivered/ 6456924622

Team

It is very old order ,pls check item packing status before collect the stock

Best Regards,

Moosa Yusuf

Baby Shop Ware House.

Jeddah .Saudi Arabia .

IP-2102

From: Jessie Caparas
Sent: Sunday, July 26, 2020 12:36 PM
To: Bsj Nf <[email-masked]<mailto:[email-masked]>>; Hcmadina Wh <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Cc: Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Asjad Hussain <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; ArishLaila <[email-masked]<mailto:[email-masked]>>; Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; IranBudhathoki <[email-masked]<mailto:[email-masked]>>; Navaz Nt <[email-masked]<mailto:[email-masked]>>; Moosa Yusuf <[email-masked]<mailto:[email-masked]>>; Mohammed Shahwaz Ahmed <[email-masked]<mailto:[email-masked]>>; Umapathi Venkatachalam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Wrong item delivered/ 6456924622

FYI @Seeta Seeta<mailto:[email-masked]>

From: Bsj Nf <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, July 26, 2020 12:48 PM
To: Hcmadina Wh <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Asjad Hussain <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; ArishLaila <[email-masked]<mailto:[email-masked]>>; Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; IranBudhathoki <[email-masked]<mailto:[email-masked]>>; Navaz Nt <[email-masked]<mailto:[email-masked]>>; Moosa Yusuf <[email-masked]<mailto:[email-masked]>>; Mohammed Shahwaz Ahmed <[email-masked]<mailto:[email-masked]>>; Umapathi Venkatachalam <[email-masked]<mailto:[email-masked]>>
Subject: Wrong item delivered/ 6456924622

Hi

@Hcmadina Wh<mailto:[email-masked]>-Naiju

Please check the below order status and return the below customer item on tomorrow 27th-Jul-20.Once you done the return kindly update our support team asap.

Best Regards,

HARUN

Babyshop GDMS Operation

Jeddah-2113

Mob-0544358297

From: Sachin Maheshwari
Sent: Sunday, July 26, 2020 9:46 AM
To: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; IranBudhathoki <[email-masked]<mailto:[email-masked]>>; Bsj Nf <[email-masked]<mailto:[email-masked]>>; Navaz Nt <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Asjad Hussain <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; ArishLaila <[email-masked]<mailto:[email-masked]>>
Subject: RE: Wrong item delivered/ 6456924622

Pls arrange return & process refund.

Regards,

Sachin Kumar

Assistant Manager – Ecommerce Operations

Landline: +971 4 517 5412

India Mobile: +91 85860 04494

UAE Mobile:+971 56 408 0342

[email-masked]<mailto:[email-masked]>

www.babyshopstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.babyshopstores.com%2F&data=02%7C01%7Cbsj.nf%40landmarkgroup.com%7C9358e2118251426b7aab08d832c58a6a%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637315171290781749&sdata=ttJVt0%2F%2BtpvpOFsMqEYe4Nc%2FNNZ4qwVE4UqBaMOKNpc%3D&reserved=0> I www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Cbsj.nf%40landmarkgroup.com%7C9358e2118251426b7aab08d832c58a6a%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637315171290791740&sdata=Etkcrl74rgk91geww5ca9nOm3R8wTjZU%2BZ3%2FjjRo6vY%3D&reserved=0>

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Friday, July 24, 2020 4:46 PM
To: IranBudhathoki <[email-masked]<mailto:[email-masked]>>; Bsj Nf <[email-masked]<mailto:[email-masked]>>; Navaz Nt <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Asjad Hussain <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; ArishLaila <[email-masked]<mailto:[email-masked]>>; Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>
Subject: Re: Wrong item delivered/ 6456924622

External email sender, please take precaution.

Hi Team,

Kindly assist regarding the following concern.

Regards

Shakeeb

  _____

From: "Asjad Hussain" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 19 July, 2020 16:28:48
Subject: Wrong item delivered/ 6456924622

Hi Team,

WWD  item.

Problem Statement – Wrong item delivered

Order ID – 6456924622

Tracking ID: 00000080005959585

Item ID: 162195618

Assistance Required – Need an urgent replacement

The order was placed on 15/12/2019, However. customer is saying that he ordered this stroller for twins but he received normal stroller for one kid, the condition of this order is still in the original packaging so kindly check into this case and advise us if replacement can be offered.

Regards,

Asjad.