Subject: Refund approval
From: Hemyar Nasser <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Cc: Seeta Seeta <[email-masked]>
Date: Tue, 18 Aug 2020 04:55:26 -0700 (MST)

Hi Team 
Problem Statement: Refund approval. 
Ticket ID: 1247281 
Order Date: May 27, 2020 
Order ID: 6494616902 
Tracking ID: 45953220773 
Total Price: 417SAR 
Issue Description: refund for undelivered items. 
Case history: the customer said he received only one item and the rest of items the courier return them. 
Customer's history: he has ordered 5 times. 
Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue. 
Regards, 
Hemyar