Subject: Refund Approval #6473196202
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Jessie Caparas <[email-masked]>, Malik Ismail <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Haithm Saeed <[email-masked]>, Apoorv Joshi <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Tue, 18 Aug 2020 04:12:38 -0700 (MST)

Hi Team, 

Problem Statement: Refund approval. 

Ticket ID: 622625 
Order Date: Mar 26, 2020 
Order ID: 6473196202 
Tracking ID: S000705060049 
Total Price: SAR199.00 

Issue Description : The order was placed on Mar 26 and he placed the order for 5 items. However, the customer is complaining about 1 missing item which is: 
159375491 - - Juniors Gloster Activity Center SAR 199. 

Case history : Customer reach out to us on 03 Apr, that he has not received the all items. we have escalated to WH to update us regarding the missing item but we did not get any update from WH. 

Customer's history : Customer has only this order with us. 

Assistance req​u​ired: We request you to provide refund approval in order to have the customer refunded manually and close the issue. 
Thank you for your help. 

Regards, 
Fauzan 

From: "Fauzan Ahmad, Musalman" <[email-masked]> 
To: "Arish Laila" <[email-masked]>, "sree adhikessavan" <[email-masked]> 
Cc: "suvadeep saha" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Haithm Saeed" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Tuesday, 18 August, 2020 16:11:27 
Subject: Re: Missing items//6473196202 

Hi Team, 

Any update on below case. 

Regards, 
Fauzan 

From: "Seeta Seeta" <[email-masked]> 
To: "Arish Laila" <[email-masked]>, "suvadeep saha" <[email-masked]>, "sree adhikessavan" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Haithm Saeed" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Wednesday, 5 August, 2020 12:02:59 
Subject: Re: Missing items//6473196202 

Hi Team, 

With reference to the order number 6473196202, the order was placed on Mar 26 and he placed the order for 5 items. However, the customer is complaining about 1 missing item which is 159375491 - - Juniors Gloster Activity Center SAR 199. 

So we request you to look intis this conecrn and assist us. 

Thanks & Regards, 
Seeta Kunwar 

From: "Haithm Saeed" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]> 
Sent: Wednesday, 5 August, 2020 03:52:50 
Subject: Missing items 

Hi Team, 

Problem Statement: (Missing items) 

Order Date : 26/03/2020 

Order ID: 6473196202 
Tracking ID: S000705060049 
Assistance Required: Need missing item 

Issue Description: Customer placed order for 5 items but as per the customer he/she has only received 4 items, Under the consignment details we can see that all 5 items has been shipped/Delivered from our side. 

Customer history: 1 ITEMS OUT OF 5 IS MISSING, CUSTOMER WANTS THE SAME ASAP. CUSTOMER REPORTED THE ISSUES FIRST TIME AS PER HIS HISTORY. 

The missing item is 159375491 - - Juniors Gloster Activity Center - SAR 199.00 

Regards, 
​​Haitham Saeed