Subject: RE: No transaction against the debit - Ticket ID 1379376
From: Malik Ismail <[email-masked]>
To: seeta.seeta <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Tue, 18 Aug 2020 11:08:35 +0000

Hi Seeta,

Order ID 6215164574 , due to tech issue was pending.

Refund done.

Regards,
Malik
From: Seeta Seeta <[email-masked]>
Sent: Tuesday, August 18, 2020 11:57 AM
To: Malik Ismail <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: No transaction against the debit - Ticket ID 1379376

External email sender, please take precaution.
Hi Malik,

In the below case, the customer contacted us informing that there is a deduction of SAR 159 in his account from landmark. The agent has already checked the details and he is not able to find any transaction with the mentioned amount.

Can you please look into this concern and assist us.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, August 18, 2020 1:06:40 PM
Subject: No transaction against the debit - Ticket ID 1379376

Dear team,

The customer is complaining that his account has been debited for SAR 159.00, but we are unable to see any transaction in the Hybris. The customer has placed another order with us and the order number is 6215167359. Please find attached bank statement provided by the customer.

Kindly assist.

Regards,
Nikhil.

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