Subject: RE: Order cancellation pending // 9781219257 // 1375367
From: Jessie Caparas <[email-masked]>
To: seeta.seeta <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Nitesh Singh <[email-masked]>
Date: Tue, 18 Aug 2020 10:56:19 +0000

Hi Seeta,

This order is showing ready for pick up.

Systematically tech can't cancel.

Where is this order now?

-----Original Message-----
From: Seeta Seeta <[email-masked]>
Sent: Monday, August 17, 2020 3:52 PM
To: Escalations Dxbteam <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Nitesh Singh <[email-masked]>
Subject: Re: Order cancellation pending // 9781219257 // 1375367

External email sender, please take precaution.

Hi Team,

With reference to order number 9781219257, the order was placed on May and the customer already requests for order cancellation. The agent has escalated the case on the order cancellation sheet but the order is still ready for pickup.

We request you to cancel the order on a priority basis.

Thanks & Regards,
Seeta Kunwar

----- Original Message -----
From: "Nitesh Singh" <[email-masked]>
To: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>
Sent: Monday, August 17, 2020 12:58:36 PM
Subject: Order cancellation pending // 9781219257 // 1375367

Hi Team,

With reference to order number: 9781219257, order was placed on May 5, 2020 and still in progress. Customer requested to cancel the order several times, however order was not cancelled.

Also filled on order cancellation sheet, but no update.

Kindly look into this and cancel the order so refund can be processed.

Thanks,
Nitesh
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