Subject: No transaction against the debit of KWD 6.7 - Ticket ID 1380098
From: Nikhil Bishnoi <[email-masked]>
To: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Cc: Nikhil Bishnoi <[email-masked]>
Date: Tue, 18 Aug 2020 01:43:08 -0700 (MST)

Dear Team, 

The customer is complaining that he tried to place an order, but the transaction was not successful hence the order was not placed. He is complaining that his account has been debited. Attached are the screenshots shared by the customer. 

The customer is confirming that the Transaction ID is '021630004245'. 

Kindly assist. 

Regards, 
Nikhil.