Subject: Re: No transaction against the debit - Ticket ID 1379376
From: Seeta Seeta <[email-masked]>
To: malik ismail <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Nikhil Bishnoi <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Tue, 18 Aug 2020 00:56:58 -0700 (MST)

Hi Malik, 

In the below case, the customer contacted us informing that there is a deduction of SAR 159 in his account from landmark. The agent has already checked the details and he is not able to find any transaction with the mentioned amount. 

Can you please look into this concern and assist us. 

Thanks & Regards, 
Seeta Kunwar 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Nikhil Bishnoi" <[email-masked]> 
Sent: Tuesday, August 18, 2020 1:06:40 PM 
Subject: No transaction against the debit - Ticket ID 1379376 

Dear team, 

The customer is complaining that his account has been debited for SAR 159.00, but we are unable to see any transaction in the Hybris. The customer has placed another order with us and the order number is 6215167359. Please find attached bank statement provided by the customer. 

Kindly assist. 

Regards, 
Nikhil.