Subject: Re: Need Approval for refund
From: Sankar T <[email-masked]>
To: "Vijay mandal (TCS)" <[email-masked]>, Jessie Caparas <[email-masked]>, "Fauzan Ahmad . Musalman" <[email-masked]>, Malik Ismail <[email-masked]>, LMG OMS <[email-masked]>, "Vinodhini Chandrasekaran (TCS)" <[email-masked]>, 'Monika Garg' via Production Support <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Hafizullah Lsm <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Algaili Ahmed <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Mon, 17 Aug 2020 17:07:45 +0000

Hi @Jessie Caparas<mailto:[email-masked]>,

This order-item is cancelled in hybris as well.

Thanks,
Sankar.

From: "Vijay mandal (TCS)" <[email-masked]>
Date: Monday, 17 August 2020 at 2:17 PM
To: Jessie Caparas <[email-masked]>, "Fauzan Ahmad . Musalman" <[email-masked]>, Malik Ismail <[email-masked]>, LMG OMS <[email-masked]>, "Vinodhini Chandrasekaran (TCS)" <[email-masked]>, 'Monika Garg' via Production Support <[email-masked]>
Cc: "seeta.seeta" <[email-masked]>, Hafizullah Lsm <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Algaili Ahmed <[email-masked]>, Escalations Dxbteam <[email-masked]>
Subject: RE: Need Approval for refund

Hi Jessie,

For order ID 6489839826, item ID 162298383 is already short-picked.

@'Monika Garg' via Production Support<mailto:[email-masked]> team,
please confirm its cancelled in Hybris too.

Thanks & regards,

Vijay Mandal
LMG-OMS Support Executive
+91 7003673057
[email-masked]

From: Jessie Caparas <[email-masked]>
Sent: Monday, August 17, 2020 1:17 PM
To: Fauzan Ahmad . Musalman <[email-masked]>; Malik Ismail <[email-masked]>; LMG OMS <[email-masked]>; Vinodhini Chandrasekaran (TCS) <[email-masked]>; Vijay mandal (TCS) <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Hafizullah Lsm <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Algaili Ahmed <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: RE: Need Approval for refund
Importance: High

@LMG OMS<mailto:[email-masked]> @Vinodhini Chandrasekaran (TCS)<mailto:[email-masked]> @Vijay mandal (TCS)<mailto:[email-masked]>

For order ID 6489839826, please cancel item ID 162298383 which hasn't been shipped.

INC0826902

From: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, August 16, 2020 4:06 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Hafizullah Lsm <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Algaili Ahmed <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Need Approval for refund
Importance: High

External email sender, please take precaution.
Hi Team,

Kindly assist us to get refund approval for the below case.

Thank you for your help.

Regrads,
Fauzan

________________________________
From: "Hafizullah Lsm" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 31 July, 2020 16:51:08
Subject: Need Approval for refund

Dear Team,

Problem Statement: Refund Not Processed

Order Date: May 8, 2020
Order number: 6489839826
Return Tracking ID: S001262478725
Order Status: IN_PROGRESS
Consignments status: DELIVERED

Total Price: SAR450.00

Assistance Required: Need Approval for refund

Issue Description:

1) As per the Hybris, the order has been marked Delivered and the following item:
162298383 - - Printed T-shirt with Round Neck and Short Sleeves
is unshipped and did not deliver.
2) The customer has entered the wrong mobile number and did not update the correct mobile number before the delivery of the order.  The order is marked delivered on 22 May 2020 and send us the message abut order on 23 May 2020.
3) When we track the shipment  of this order so we see " Incomplete Delivery & Package Returned" approval is of shipment is attached
​
Case History: The customer reached out to us on 23, May 2020, for the follow up for the refund.

Customer's History: The customer has placed his 1st order with us.

Assistance Required: We request you to provide us refund approval in order to refund the customer manually and close the issue the soonest.

Regards,
Hafizullah.

________________________________
From: "Hafizullah Lsm" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, July 22, 2020 4:21:37 PM
Subject: Refund Issue

Hi Team

Problem Statement: Refund Issue

Order Date: May 8, 2020
Order ID: 6489839826
Tracking ID: S001262478725
Assistance Required: Need to check this order and arrange the refund

Issue Description: As per the Hybris the order has been delivered on 22/05/2020 but when we check the shipment so the shipment has been returned on 13/06/2020, and the customer is claiming that he did not receive the order and demanding the refund.

The customer is saying "please initiate the refund in following account number":

Branch name: Sabya
Account holder's name:  Daqaqah Doshi Yahya Mashbari
Account number: 221608010988064
IBAN number: 1380000221608010988064

so we request that you check this order and do the needful on your priority basis.

Regards
Hafizullah

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